Title: Static
Last modified: January 25, 2021

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# Static

 *  Resolved [MasG](https://wordpress.org/support/users/dhevilz/)
 * (@dhevilz)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/)
 * Can i remove blocksy static like this?
 * [https://[url]/wp-content/themes/blocksy/static/bundle/1.487c9e3bfb1a0d182ec5.js](https://[url]/wp-content/themes/blocksy/static/bundle/1.487c9e3bfb1a0d182ec5.js)
   
   [https://[url]//wp-content/themes/blocksy/static/bundle/main.js?ver=1.7.62](https://[url]//wp-content/themes/blocksy/static/bundle/main.js?ver=1.7.62)
   etc..
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstatic-3%2F%3Foutput_format%3Dmd%26view%3Dall&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Theme Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13955694)
 * Hey [@dhevilz](https://wordpress.org/support/users/dhevilz/),
    Please tell us
   what are you trying to do/achieve so we could know how to better assist you.
 *  Thread Starter [MasG](https://wordpress.org/support/users/dhevilz/)
 * (@dhevilz)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13956270)
 * I have a domain dhevilz.com and all the assets (css and js) I send via CDN different
   domains (dhevilzprojects.eu.org) and when using this theme I get a 404 error ..
 * but this error does not change or spoil the appearance of the theme …
    but I 
   am a little uncomfortable seeing the 404 error
 *  Theme Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13960139)
 * Hey [@dhevilz](https://wordpress.org/support/users/dhevilz/),
    What CDN are you
   using?
 *  Thread Starter [MasG](https://wordpress.org/support/users/dhevilz/)
 * (@dhevilz)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13962284)
 * I try with cloudflare and quic cloud
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13979244)
 * [@creativethemeshq](https://wordpress.org/support/users/creativethemeshq/) I 
   have archived your reply and flagged your account for moderation.
 * While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  Theme Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13983418)
 * [@jdembowski](https://wordpress.org/support/users/jdembowski/) We completely 
   understand this and the point is taken. We won’t be asking for admin access here
   on the public forums. Going forward we’ll be using the tools made available to
   us here on wordpress.org (and thanks for them!) to solve our and our users problems.
   
   And thanks a lot for the suggestions on how better to get information from users
   without having any access to get back of the site — these would help.
 * [@dhevilz](https://wordpress.org/support/users/dhevilz/) are you using a WordPress
   plugin to configure the CDN on your site? If so, can you please let us know which
   one you use? We need to make sure [Webpack’s public path](https://webpack.js.org/guides/public-path/#on-the-fly)
   gets properly populated with your CDN’s URL. We already have an integration here
   with BunnyCDN and CDN settings that are coming from WP Rocket plugin and we definitely
   want to expand these to have wider support.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13988402)
 * [@creativethemeshq](https://wordpress.org/support/users/creativethemeshq/) Thanks
   for the reply.
 * I’ve gone back and archived all of your off forum asks because of the many times
   you have asked for login. Please refrain from asking for off forum asks. I’ve
   just archived a new reply.
 * Help your users here and you’ll be making the community a better place for all
   of your users.
 *  Theme Author [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * (@creativethemeshq)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13988966)
 * Hello [@jdembowski](https://wordpress.org/support/users/jdembowski/), understood,
   this won’t happen again.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Static’ is closed to new replies.

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 * 8 replies
 * 3 participants
 * Last reply from: [Creative Themes](https://wordpress.org/support/users/creativethemeshq/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/static-3/#post-13988966)
 * Status: resolved