Support » Plugin: WooCommerce Stripe Payment Gateway » Statement Descriptor

  • Resolved travisanderson99

    (@travisanderson99)


    Hello, I am trying to override the Stripe statement descriptor to provide customers with more clarity on the product they are buying from our website. I have been able to hook into the function to change the descriptor, however it always still uses our default descriptor from the Stripe account and then appends on the text I am overriding. Do you know if it’s possible to have an entirely custom statement descriptor that doesn’t include the default from our Stripe account. We only have 22 characters we can use and ideally we could use all of that space for the product name.

Viewing 4 replies - 1 through 4 (of 4 total)
  • XOXGIGS

    (@kevbrown044)

    I’d like to know this too.

    Plugin Support Elvira K

    (@treibalen)

    Hi there @travisanderson99 and @kevbrown044,

    Thank you for bringing this topic up! After some excessive testing, I’ve logged a GitHub question for our developers here – https://github.com/woocommerce/woocommerce-gateway-stripe/issues/872

    It looks like with the current version of Stripe gateway, Statement Descriptor from WooCommerce > Settings > Stripe is being prepended to Statement Descriptor from https://dashboard.stripe.com/account.

    It’s being done on Stripe’s end, not within plugin’s code so it would be impossible to change the behavior from within the plugin.

    At this step, I’d recommend you to follow the thread I linked above for our dev’s comment on it as well as contacting Stripe and clarifying if it’s possible not to append Statement Descriptor from https://dashboard.stripe.com/account at all.

    Cheers!

    Hi Elvira,

    Thanks for the follow-up. I also contacted Stripe regarding this issue and they said the following:

    “Looking into the statement descriptor I can see we cannot completely override it. If you try to override the statement descriptor it will add what is in the dashboard first and then add the additional text. Since we cannot override it completely to not include what is in the dashboard I will submit feedback to our engineer team to see if we can get this updated for us.”

    So it seems that a fix for this issue would need to be implemented on their end rather than through the plugin.

    Plugin Support Elvira K

    (@treibalen)

    Hi there @travisanderson99,

    Thank you for your response and for contacting Stripe.

    Let’s keep the discussion here – https://github.com/woocommerce/woocommerce-gateway-stripe/issues/872 – can you please share your findings in the comments?

    Thank you 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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