Support » Plugin: WooCommerce » State dropdown on checkout page missing

  • Resolved jromaine

    (@jromaine)


    Ive spent some time here searching around and it seems I’m not the only one with this problem. I need this resolved ASAP as I have people calling me saying that can’t purchase my products.

    I’m running the latest version of Woocommerce.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @jromaine,

    Cross testing on several different default installs of WordPress v5.1, WooCommerce v3.5.5 and our free Storefront theme which are all the latest versions none of the sites I’ve tested is displaying the behaviour which you describe with regards to no State field showing at checkout.

    Test Site: http://woostaging.mystagingwebsite.com/

    Image Link: https://cloudup.com/c4Byvhj1IDs

    Have you tested on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront to try and locate the reason why this field is not displaying on your site?

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    Thanks Stuart,
    I disabled all plugins as you suggested and its Gravity Forms thats causing the issue.

    Any suggestions?

    Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi, @jromaine!

    You’ll need to contact Gravity forms for help: https://www.gravityforms.com/support/

    We feel they are best equipped to support their products.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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