Support » Plugin: Live Streaming / Broadcast Live Video » Starting out no support or contact

  • christo8

    (@christo8)


    The baseline of this software looks good and has everything I need. I put in place all my requirements and I will be doing my own hosting, but to set that up you need the application to put on your dedicated server which you have to sign up and you have access to the link to download it. The bad part is you don’t have access to the link to download the server application which is needed to host your own rtmp server until they send you a confirmation email and I’m here 2 days and still no email. I tried it with 3 of my other email address and seeing if it’s blocking it but still nothing. So starting off with this company is just a headache and bad support. Sent an email and still no response.

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  • Plugin Author videowhisper

    (@videowhisper)

    If software looks good and has everything you need, how come you gave it just 1 star?

    For having issues with the confirmation email? There’s a big warning on registration page:
    IMPORTANT! There were many reports recently about missing confirmation emails. This is usually related to spam filters and mail server settings: emails are blocked by client mail server.
    Try with a free GMAIL account! This seems to work fine.

    Over 80% of form submitters confirm their accounts, so less than 20% (including bots) have trouble with their inbox.

    If you need assistance with configuration, you can always submit a ticket to VideoWhisper support from:
    http://www.videowhisper.com/tickets_submit.php

    Ps: If you have trouble running your own RTMP server (Red5, Wowza, Adobe), you can take a look these remote turnkey rtmp address plans, from $9/month:
    http://hostrtmp.com/

Viewing 1 replies (of 1 total)
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