Title: Start New Scan button disabled
Last modified: August 6, 2026

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# Start New Scan button disabled

 *  Resolved [richmcnabb](https://wordpress.org/support/users/richmcnabb/)
 * (@richmcnabb)
 * [2 days, 9 hours ago](https://wordpress.org/support/topic/start-new-scan-button-disabled/)
 * Hi, I’ve moved richmcnabb.com to a new host (Namecheap Stellar Plus) and since
   then the Start New Scan button on the Scan page has been permanently greyed out.
 * What I’ve already confirmed and tried, in order:
    1. Diagnostics originally showed “Connecting back to this site” failing, the request
       was being intercepted by a network-level bot challenge page on the new host (
       a custom “Checking your browser” page setting a cookie called hc_js_gate).
    2. Namecheap has now whitelisted my server and confirmed via Diagnostics that “
       Connecting back to this site” shows a clean OK.
    3. “Start all scans remotely” is off.
    4. “Maximum execution time for each scan stage” is set to 20.
    5. “Enable debugging mode” is on.
    6. I deactivated and reactivated the plugin (keeping settings) to try to clear 
       any stuck scan state.
 * Despite all of the above, the Start New Scan button is still disabled. I’ve just
   sent a fresh diagnostic report to [wftest@wordfence.com](https://wordpress.org/support/topic/start-new-scan-button-disabled/wftest@wordfence.com?output_format=md)
   from the Diagnostics page.
 * Could you check whether my account has a stuck scan status that needs clearing
   on your end? Happy to provide the activity log or anything else needed.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [richmcnabb](https://wordpress.org/support/users/richmcnabb/)
 * (@richmcnabb)
 * [2 days, 9 hours ago](https://wordpress.org/support/topic/start-new-scan-button-disabled/#post-18985605)
 * Quick correction to my post above: the diagnostic report email actually failed
   to send (“There was an error while sending the email”), so [wftest@wordfence.com](https://wordpress.org/support/topic/start-new-scan-button-disabled/wftest@wordfence.com?output_format=md)
   won’t have received anything from me. Happy to try again or send the report another
   way if that’s useful.
 *  Thread Starter [richmcnabb](https://wordpress.org/support/users/richmcnabb/)
 * (@richmcnabb)
 * [2 days, 9 hours ago](https://wordpress.org/support/topic/start-new-scan-button-disabled/#post-18985608)
 * Resolved, turned out to be a network-level block on the new host intercepting
   self-requests. Once that was cleared and I closed the failed scan banner, a new
   scan started running normally.
 *  Thread Starter [richmcnabb](https://wordpress.org/support/users/richmcnabb/)
 * (@richmcnabb)
 * [2 days, 9 hours ago](https://wordpress.org/support/topic/start-new-scan-button-disabled/#post-18985609)
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 1 participant
 * Last reply from: [richmcnabb](https://wordpress.org/support/users/richmcnabb/)
 * Last activity: [2 days, 9 hours ago](https://wordpress.org/support/topic/start-new-scan-button-disabled/#post-18985609)
 * Status: resolved