Title: Stars issue
Last modified: October 6, 2025

---

# Stars issue

 *  Resolved [ikaroweb](https://wordpress.org/support/users/ikaroweb/)
 * (@ikaroweb)
 * [6 months, 2 weeks ago](https://wordpress.org/support/topic/stars-issue/)
 * I’ve created a new website with elementor, but when i use the stars like as the
   image below i’ve some issue.
 * If i’m logged in works fine but when i logout the stars disappear and show some
   rectangle.
 * [https://imgur.com/a/r7AgjXQ](https://imgur.com/a/r7AgjXQ)
 * [https://imgur.com/wlxJjxf](https://imgur.com/wlxJjxf)[](https://imgbb.com/)[](https://imgbb.com/)
   [](https://imgbb.com/)[](https://imgbb.com/)
 * Thanks,
 * Ika

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Rica](https://wordpress.org/support/users/ricav/)
 * (@ricav)
 * [6 months, 2 weeks ago](https://wordpress.org/support/topic/stars-issue/#post-18670804)
 * Hi [@ikaroweb](https://wordpress.org/support/users/ikaroweb/), 
   Please make sure
   that the “Load Font Awesome 4 Support” feature under Elementor>Settings> Advanced.
   Then clear the cache by navigating to Elementor>Tools>General and click the “
   Clear Files & Data” button. If the issue persists, try to deactivated all 3rd
   party plugins from your website and reactivate them one by one to isolate the
   issue.I hope that helps. Kind regards.
 *  Thread Starter [ikaroweb](https://wordpress.org/support/users/ikaroweb/)
 * (@ikaroweb)
 * [6 months, 2 weeks ago](https://wordpress.org/support/topic/stars-issue/#post-18671064)
 * Hi [@ricav](https://wordpress.org/support/users/ricav/),
 * I’ve enabled the Font Awesome 4 Support and cleaned the cache, but the issue 
   still remain.
 * I’ve only 4 plugins installed -> [https://imgur.com/a/y77b8al](https://imgur.com/a/y77b8al)
 * Thanks
 *  [Sandra Abreu](https://wordpress.org/support/users/sabreu/)
 * (@sabreu)
 * [6 months, 1 week ago](https://wordpress.org/support/topic/stars-issue/#post-18675276)
 * Hi     
 * Thank you for contacting us.
 * Regarding your message, this issue usually happens when the **icon font isn’t
   loading for public users** (or the CSS that assigns the font isn’t applied), 
   star ratings use **Font Awesome** or **eicons**. Please try the following:
    1. **Elementor settings**
    2.  - Go to **Elementor → Settings → Advanced**
           * **Load Font Awesome** → **ON**
           * **Inline Font Icons** → try **ON** first (this inlines needed icons and
             bypasses CDN/CORS issues). If already ON, try OFF as a test.
        - Go to **Elementor → Tools** → **Regenerate CSS & Data**.
        - Clear all caches (plugin, server, CDN) and test logged-out.
    3. **CSS print method**
    4.  - **Elementor → Settings → Performance → CSS Print Method = Internal Embedding**(
          temporary).
          If this fixes it, a cache/minify layer was blocking the stylesheet
          that defines the icon font.
 * if the issue persists, please share the page url so we can take a closer look.
 * Please let me know if you need further assistance.
 * Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Stars issue’ is closed to new replies.

 * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228)
 * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elementor/)
 * [Active Topics](https://wordpress.org/support/plugin/elementor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Sandra Abreu](https://wordpress.org/support/users/sabreu/)
 * Last activity: [6 months, 1 week ago](https://wordpress.org/support/topic/stars-issue/#post-18675276)
 * Status: resolved