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Polldaddy Polls & Ratings
Star ratings: Can't rate anymore after a reset of the votes (2 posts)

  1. felinaut
    Member
    Posted 1 year ago #

    Hi.

    I was testing the polldaddy star ratings, and have voted on several instances on our website.
    Before I let my colleagues test it as well, I went ahead and reset the respective rating votes on polldaddy.com.

    However, now I can't vote anymore. Hovering over the stars works, clicking works, I'm still getting the "Thank you!", but then all stars remain blank and no votes got counted.

    I tested this extensively. We have a lot of rating instances on one page, and exactly those ratings where I resetted the votes, don't work anymore.
    Is this a known bug? I didn't find anything by searching for the issue.

    I also contacted Polldaddy support, but would like to get this solved as soon as possible. What can I do?

    https://wordpress.org/plugins/polldaddy/

  2. Donncha O Caoimh
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Did you get the problem fixed? Are the ratings in your Polldaddy account? You can check your options table for options named pd% for the ratings ID of each of the pages, comments and posts. Make sure those match the ones in your Polldaddy account.

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