Title: Standard category
Last modified: September 1, 2016

---

# Standard category

 *  Resolved [jerweb](https://wordpress.org/support/users/jerweb/)
 * (@jerweb)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/)
 * Hi I have changed the default category name to something else and set deafult
   category correctly but it is not showing some custom fields unless i change the
   category in the dropdown. Any way to set standard category and not show the category
   dropdown? Also can i ire you for custom work?
 * thanks
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670649)
 * Hi there,
 * Most of the time ticket users do not bother to change category and raise ticket.
   Support Agents due to wrong input, will not able to reply properly and may loose
   their credibility.
    That is why we made it must choose or enter data. This works
   well for everybody so there is no plan to change it for now.
 * > Also can i ire you for custom work?
 * Please create new ticket our [Support Page](https://www.wpsupportplus.com/support/)
   for your suggestion or requirement, we will able to discuss there. We do not 
   work custom but if we could add any general feature, we are always open.
 *  Thread Starter [jerweb](https://wordpress.org/support/users/jerweb/)
 * (@jerweb)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670651)
 * Hi
 * thanks for the reply. Problem is that if I open ticket none of my custom fields
   show up unless I select category (only one category is available) which might
   confuse clients. As i set default category in admin it would be nice if i could
   show all custom fields right away without selecting category (of which there 
   is only one) any workkaround for it maybe?
 * thanks again
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670654)
 * For showing custom fields directly, please do not select any category while creating
   them.
 *  Thread Starter [jerweb](https://wordpress.org/support/users/jerweb/)
 * (@jerweb)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670658)
 * ok thanks
 *  Thread Starter [jerweb](https://wordpress.org/support/users/jerweb/)
 * (@jerweb)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670662)
 * one more question (sorry). but is there a way to send reminder emails to agents
   if ticket is unattended for a determined period of time?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Standard category’ is closed to new replies.

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## Tags

 * [category](https://wordpress.org/support/topic-tag/category/)

 * 5 replies
 * 2 participants
 * Last reply from: [jerweb](https://wordpress.org/support/users/jerweb/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/standard-category/#post-7670662)
 * Status: resolved