• Resolved craig1743

    (@craig1743)


    Hello!

    Recently I had a situation where I needed to get in touch with a customer. I opened a ticket, but it said that the ticket details I had typed were actually submitted by the customer I opened the ticket with, instead of displaying my name.

    Essentially, it appeared as if they had opened the ticket, when really it was me.

    Just wondering if there is a way to change this as I feel it might be confusing for some customers.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Yes, I support it too. Some kind of ill-developed logic of the work of tickets as well as their creation.

    The problem is not only that the ticket created by the administrator is created on behalf of the user for whom he creates this ticket, but also that when creating a ticket, the user does not receive a notification. He receives an email only when the administrator responds to his own ticket, which is completely inconvenient and illogical.

    the same logic applies to sending an email. You send the user an email from Fluent CRM, and the response should be viewed in your mailbox somewhere separately. Which is very inconvenient. Support, please pay attention to all these jambs.

    Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello,

    Apologies for the inconvenience you are facing. We are continuously upgrading the plugin and adding more functionalities. We really appriciate it whenever the user asked for any feature request or reports any bug.

    Thank you, @craig1743 and @webfantastic, for sharing your thought. I am taking those as a feature request. Hopefully, these will be added.

    Please note: Each feature request must go through an extensive analysis by the R&D team for the possibilities and necessities. If they are affirmative about the implementation – they will forward it to the dev team and hence get implemented.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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