Title: SSL -> not counting unique IPs? Last modified: August 13, 2019 --- # SSL -> not counting unique IPs? * [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/) * Hello. * Yes, this is a general support forum for wordpress? So, why do I post this here? Might be a plugin problem, right? * It’s not. I have done troubleshooting and asked plugin developers for help. The problem persists. * The problem is: Since SSL via Let’s Encrypt is activated, no plugin is able to count unique visitors properly. I have disabled every plugin at once. No change. Of course, there cannot be change because of the deactivated plugins. But I tried external tools like google analytics, google search console. There aren’t counting, too. And I know for sure, there are a lot more unique visitors that should be there, but aren’t. * The numbers dropped from something between 300-500 unique visitors per day below 10, maximum was 1. Only things counted are me and bots. Viewing 12 replies - 1 through 12 (of 12 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11827825) * How did you enable SSL? How is your site hosted? * I use LetsEncrypt on many, many sites and on my own server as well as shared hosts, and haven’t seen any misreporting of access. * How are you counting? In Google search console and analytics, do you use “[https://…](https://…);.” as the address for your site? - This reply was modified 6 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11828280) * [@sterndata](https://wordpress.org/support/users/sterndata/) * I only assume, what I mentioned isn’t safe. It is just guessing. * It is also shared hosting, I did enable SSL via activating newly implemented Let’s Encrypt (by the hosting service) * I use: [https://…](https://…); [https://www…](https://www…);. http:// [http://www](http://www) * No entry shows different. I enabled forced https in the hosting settings for Let’s Encrypt. (I can’t turn it off anymore, because then, my whole site is down…) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11828573) * It would be best to force your site to use only one true URL — everything should redirect to [https://site.com](https://site.com) * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829169) * [@sterndata](https://wordpress.org/support/users/sterndata/) * Due to “forced” SSL / https I assumed it does exactly that. * Also, having with or without www didn’t hurt before. Why should it now? And how do I force? Redirect 301 in htaccess? * What should it look like? - This reply was modified 6 years, 9 months ago by [aclys](https://wordpress.org/support/users/aclys/). * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829307) * I was thinking about this while at the gym (yeah, I know, weird) and wondered what your server access logs show. * Please provide a link to your site so I can see if there are any SSL related errors. * With respect to WWW vs. non-WWW, I’m not entirely sure it’s relevant any more. But whatever the final destination is, that’s what should be entered as the site URL for analytics and webmaster tools. * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829479) * [@sterndata](https://wordpress.org/support/users/sterndata/) * tonguesofdestruction.de - This reply was modified 6 years, 9 months ago by [aclys](https://wordpress.org/support/users/aclys/). * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829588) * Sorry, didn’t see anything that might be an issue. * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829590) * [@sterndata](https://wordpress.org/support/users/sterndata/) * So, no errors. Any ideas where to look it? What to ask my hosting provider? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11829640) * check your access logs — there are a number of programs you can use to generate a day of stats, then compare them to the stats on GA that you suspect are wrong. * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11830635) * Every tool I used, has wrong stats. I have no access to those kind of logs, I guess. But with AWStats, the numbers dropped, too, as in GA or as in every plugin for wp I checked. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11831468) * Well, then, I’m flummoxed. It may be that either your pre-SSL stats were wrong or it’s just a coincidence. * Thread Starter [aclys](https://wordpress.org/support/users/aclys/) * (@aclys) * [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11831641) * So am I. Thanks for your hints. - This reply was modified 6 years, 9 months ago by [aclys](https://wordpress.org/support/users/aclys/). Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘SSL -> not counting unique IPs?’ is closed to new replies. ## Tags * [problem](https://wordpress.org/support/topic-tag/problem/) * [SSL](https://wordpress.org/support/topic-tag/ssl/) * [unique visitors](https://wordpress.org/support/topic-tag/unique-visitors/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 2 participants * Last reply from: [aclys](https://wordpress.org/support/users/aclys/) * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/ssl-not-counting-unique-ips/#post-11831641) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics