Title: SSL Certificate Issue
Last modified: July 21, 2017

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# SSL Certificate Issue

 *  [andrewsulja](https://wordpress.org/support/users/andrewsulja/)
 * (@andrewsulja)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/)
 * Hi everyone! I run a site (lifesongfororphans.ca) for a charitable organization
   that oversees a school for orphans in Zambia. I’m trying to accept payments online
   for various donations and child sponsorships, so I need an SSL certificate and
   for the site to run over https. I have zero experience with this. Some background
   information, I am hosting through A2Hosting.
 * I purchased an SSL certificate and installed it on cPanel. It says everything
   was installed, but the site is still not loading over https. What am I doing 
   wrong? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [hellheim](https://wordpress.org/support/users/hellheim/)
 * (@hellheim)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/#post-9341491)
 * Hi there,
 * Please check instructions [here](http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/).
 * Good luck
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/#post-9341536)
 * Also review:
    [https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/](https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/)
 *  Thread Starter [andrewsulja](https://wordpress.org/support/users/andrewsulja/)
 * (@andrewsulja)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/#post-9341764)
 * So I had initially used a third party SSL certificate, but I deleted that now
   and purchased one from A2Hosting since the site is hosted there. They have a 
   one-click SSL installation through cPanel – when I did that, I’m getting the 
   same security error. Any ideas?
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/#post-9341902)
 * This site says your certificate is installed correctly (they have a simple tool
   but it works well).
 * [https://www.digicert.com/help/](https://www.digicert.com/help/)
 * There’s no issue there.
 * _*Looks closer*_
 * Got it. Your Apache2 VirtualHost is borked.
 * This works. [https://lifesongfororphans.ca/](https://lifesongfororphans.ca/)
 *     ```
       $ curl -I https://lifesongfororphans.ca
       HTTP/1.1 301 Moved Permanently
       Date: Sat, 22 Jul 2017 02:31:05 GMT
       Server: Apache
       Expires: Thu, 19 Nov 1981 08:52:00 GMT
       Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
       Pragma: no-cache
       X-Powered-By: W3 Total Cache/0.9.4.5
       Set-Cookie: PHPSESSID=ctvsj3durgh56otfhmvkmjj1h1; path=/
       Location: https://www.lifesongfororphans.ca/
       Vary: User-Agent,Accept-Encoding
       Content-Type: text/html; charset=UTF-8
       ```
   
 * See the location line? It has this.
 *     ```
       Location: https://www.lifesongfororphans.ca/
       ```
   
 * Your certificate is setup and installed on the VirtualHost that does not have
   the `www` in front of it.
 * Can you share what your `WordPress Address (URL)` and `Site Address (URL)` is
   currently set to? I’m sure it includes `www` in front of it.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘SSL Certificate Issue’ is closed to new replies.

## Tags

 * [Certificate](https://wordpress.org/support/topic-tag/certificate/)
 * [HTTPS](https://wordpress.org/support/topic-tag/https/)
 * [SSL](https://wordpress.org/support/topic-tag/ssl/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/ssl-certificate-issue-3/#post-9341902)
 * Status: not resolved

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