• Resolved Jason Houge

    (@jasonhouge)


    Hello,
    I recently moved my site to a new host. I think this is more of a host configuration issue – but I am not sure and I’d like some help tracking down to problem.

    The old host was a linux (unknown OS) box with Apache
    The new host is using ubuntu and openlitespeed behind cloudflare. I have complete control over the machine so if there is something I need to update, adjust, enable or disable – I can do that.

    Squirrly worked fine before the migration, however The issue I have is that the Snippet tool just will not load when trying to edit the SEO on a page/post/product/etc. With the browser console I am seeing:
    “Failed to load resource: the server responded with a status of 524 () /wp-admin/admin-ajax”

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Jason Houge

    (@jasonhouge)

    I should have clarified, this site has always been behind cloudflare – so I don’t think it’s the issue here.

    Plugin Contributor Calin Vingan

    (@calinvingan)

    Hi Jason,

    Wow, this is not an easy task to identify the error 🙂 but I’m sure we’ll figure it out.

    1. First, check the php_error log if you have a log with errors that might trigger Timeout error (524)
    2. Are the other features like Live Assistant, Focus Pages, SEO Audit working?
    3. Try to increase the PHP Memory limit from your server and also the PHP Loading Time
    4. Try with PHP version to 7.2 – 7.4 which are stable and safe versions.

    Thread Starter Jason Houge

    (@jasonhouge)

    Hi Calin,
    Thank you for the suggestions, these are all great and I’ve tried them. I have been scouring the internet for some ideas and I have not come up with much…

    These are the errors I am seeing in the server log:

    2021-02-25 01:33:36.335412 [NOTICE] [749] [000.111.222.333.12345#jasonhouge.com] [STDERR] PHP Warning:  getimagesize(https://jasonhouge.com/directory/for/the.jpg): failed to open stream: Connection timed out in /homeDirectory/wp-content/plugins/squirrly-seo/view/Blocks/Snippet.php on line 503
    2021-02-25 01:34:36.425287 [NOTICE] [749] [000.111.222.333.12345#jasonhouge.com] [STDERR] PHP Warning:  getimagesize(https://jasonhouge.com/directory/for/the.jpg): failed to open stream: Connection timed out in /homeDirectory/wp-content/plugins/squirrly-seo/view/Blocks/Snippet.php on line 761

    And these notices print at the same time as or just following the time-out:

    Notice	A non well formed numeric value encountered	1	
    wp-content/plugins/quickseo-by-squirrly/classes/Tools.php:41
    Plugin: quickseo-by-squirrly

    To answer your first question: It seems all of the functions of the plugin are working as expected EXCEPT the snippet when the following is true:
    – When both the OG and Twitter card have images

    I have not been able to view the Snippet because these were pages where this information had been filled in already.

    When I open a new page/post and create a new snippet for that page The snippet works fine until I try to save with an image for EITHER the OG or Twitter card. Then it runs very slow but eventually saves. When I try to save BOTH the OG and Twitter cards with images a pink window pops up briefly that says:

    Couldn’t save your changes. Immunify360 or some other service on your web hosting account interferes with your WordPress. Please contact the hosting provider’s support team

    (that’s me, the support team) – ¯\_(ツ)_/¯ All I can say to that is I do not have Immunify360 installed.

    • This reply was modified 6 months, 3 weeks ago by Jason Houge.
    • This reply was modified 6 months, 3 weeks ago by Jason Houge. Reason: clean up and correct some language
    • This reply was modified 6 months, 3 weeks ago by Jason Houge.
    Thread Starter Jason Houge

    (@jasonhouge)

    Additional information that may be helpful to know:
    OpenLiteSpeed – v1.6.20
    PHP – v7.4
    PHP Memory – 512M
    PHP max_execution_time – 120sec
    PHP max_input_time – 60sec

    Additional .htaccess info:

    <IfModule Litespeed>
    SetEnv noabort 1
    SetEnv noconntimeout 1
    </IfModule>
    Plugin Contributor Calin Vingan

    (@calinvingan)

    Hi Jason,

    We added some fixed in the last version of the Squirrly SEO plugin. Please upgrade to the last version and check again.

    Thanks, Calin

    Thread Starter Jason Houge

    (@jasonhouge)

    Success! That worked! Thank you very much!

    • This reply was modified 6 months, 3 weeks ago by Jason Houge. Reason: Resolved
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Squirrly Snippet no longer loading’ is closed to new replies.