Support » Plugin: WooCommerce Square » Square (v2.05) Disconnects

  • Resolved shackbill

    (@shackbill)


    I am using the SQUARE plugin on TWO different eComm domains. One of them keeps disconnecting from my SQUARE account and I have to continually reconnect every day or so. The other domain – no problems. Is it possibly because I am using the same login account for both domains. Should that make a difference?

Viewing 8 replies - 1 through 8 (of 8 total)
  • shackbill

    (@shackbill)

    ALso, best i can tell this has occurred twice while someone was making a purchase. They were able to submit their CC info but got an error when pressing NEXT and WooComm would report a FAILED process. Other times users would see no CC input form in the Checkout Cart.

    Plugin Support Elvira K

    (@treibalen)

    Hi there @shackbill,

    One of them keeps disconnecting from my SQUARE account and I have to continually reconnect every day or so. The other domain – no problems.

    I’m so sorry to hear that you’re having issues with Square! The fact that you’re using the same account on two sites shouldn’t interfere, but let’s have a look at the logs first.

    Can you please ensure that logging is enabled in WooCommerce > Settings > Square? Then, after another disconnect, please check the logs in WooCommerce > Status > Logs > choose logs that start with square in the drop-down.

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response in coding brackets.

    Cheers!

    shackbill

    (@shackbill)

    Actually i just realized DID have the logs enabled. HEre is the most recent message:

    10-29-2019 @ 20:08:28 – Connection successfully refreshed.
    10-30-2019 @ 18:12:02 – Disconnected due to invalid authorization. Please try connecting again.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.glo-bingo.com
    Site address (URL): https://www.glo-bingo.com
    WC Version: 3.7.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.2
    WC Database Prefix: wpxc_
    Total Database Size: 42.93MB
    Database Data Size: 34.41MB
    Database Index Size: 8.52MB
    wpxc_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    wpxc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpxc_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    wpxc_woocommerce_order_itemmeta: Data: 0.48MB + Index: 0.53MB + Engine InnoDB
    wpxc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpxc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpxc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpxc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_comments: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
    wpxc_csshero: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpxc_datalist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpxc_email_log: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpxc_fsq_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_fsq_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_fsq_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_fsq_form: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
    wpxc_fsq_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_gf_entry: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    wpxc_gf_entry_meta: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
    wpxc_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpxc_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpxc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_login_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_options: Data: 4.30MB + Index: 0.08MB + Engine InnoDB
    wpxc_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxe_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_postmeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
    wpxc_posts: Data: 3.52MB + Index: 0.75MB + Engine InnoDB
    wpxc_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_rg_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpxc_rg_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpxc_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_rg_lead: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wpxc_rg_lead_detail: Data: 0.16MB + Index: 0.30MB + Engine InnoDB
    wpxc_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpxc_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wpxc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpxc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpxc_wcsr_report1: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_wcsr_report1_raw: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpxc_wcsr_report2: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
    wpxc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpxc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpxc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpxc_wonderplugin_carousel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wonderplugin_gridgallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wonderplugin_slider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wpdatatables_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxc_wpml_mails: Data: 16.52MB + Index: 0.00MB + Engine InnoDB
    wp_rankie_changes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rankie_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rankie_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rankie_ranks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (43) ###
    
    Gravity Forms: by rocketgenius – 2.4.14
    Admin Custom Login Pro: by Weblizar – 5.8
    Admin Menu Editor Pro: by Janis Elsts – 2.10
    All-in-One WP Migration S3 Extension: by ServMask – 3.50
    All-in-One WP Migration: by ServMask – 7.9
    BAW Login/Logout menu: by Juliobox – 1.3.3
    Better Font Awesome: by Mickey Kay – 1.7.1
    CB Change Mail Sender: by Md Abul Bashar – 1.2.2
    Classic Editor: by WordPress Contributors – 1.5
    Custom Facebook Feed Pro Personal: by Smash Balloon – 2.6.8.1
    Duplicate Post: by Enrico Battocchi – 3.2.3
    Email Log: by Sudar – 2.3.1
    EventON: by AshanJay – 2.7.3
    EventON - Action User: by Ashan Jay – 2.1.16
    EventON - Subscriber: by Ashan Jay – 1.2.5
    EventON - Event Tickets: by Ashan Jay – 1.7.9 – Not tested with the active version of WooCommerce
    GF Upload to Email Attachment: by Greg Whitehead – 2.3.1
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    WP Hide Plugin Updates and Warnings: by Midland Web Company – 1.0
    Imsanity: by Exactly WWW – 2.4.3
    Menu Icons: by ThemeIsle – 0.11.5
    Nav Menu Roles: by Kathy Darling – 1.9.5
    Our Team Showcase: by Smartcat – 4.4.2
    Peter's Login Redirect: by Peter Keung – 2.9.4
    Remove Admin Notices: by Garth Mortensen – 1.2
    SG Optimizer: by SiteGround – 5.3.6
    Slim Image Cropper for Gravity Forms: by PQINA – 1.7.3
    TinyMCE Advanced: by Andrew Ozz – 5.2.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.17
    
    User Role Editor Pro: by Vladimir Garagulia – 4.52
    WooCommerce Tickets Sales Reports (Glo-Bingo): by Vladimir Garagulya – 0.7 – Not tested with the active version of WooCommerce
    Wonder Carousel Pro: by Magic Hills Pty Ltd – 16.9C
    Advanced Fees for WooCommerce: by Jeroen Sormani – 1.2.0 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Field Editor: by WooThemes – 1.5.1 – Not tested with the active version of WooCommerce
    WooCommerce Email Customizer: by cxThemes – 3.27 – Not tested with the active version of WooCommerce
    WooCommerce Maintenance Mode (Premium Version): by Matt Royal – 2.0.1 – Not tested with the active version of WooCommerce
    WooCommerce Order Status Control: by WooThemes / SkyVerge – 1.7.0 – Not tested with the active version of WooCommerce
    WooCommerce Square: by WooCommerce – 2.0.5
    WooCommerce: by Automattic – 3.7.1
    WP Mail Logging: by Christian Zöller – 1.9.1
    Wordpress Rankie: by Atef – 1.6.2
    wpDataTables: by TMS-Plugins – 2.5.1
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.5.4.2
    
    ### Inactive Plugins (1) ###
    
    EventON - QR Code: by Ashan Jay – 1.1.5
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4001 - /shop/
    Cart: #4002 - /cart/
    Checkout: #4003 - /checkout/
    My account: #4004 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: GloBingo
    Version: 0.1
    Author URL: http://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.0.3
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-new-account.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-addresses.php version 3.2.1 is out of date. The core version is 3.5.4
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-customer-details.php
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-downloads.php
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-header.php
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0
    /home/metroea6/public_html/glo-bingo/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-styles.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 50
    Oldest: 2019-10-01 19:57:45 -0500
    Newest: 2019-10-30 19:55:22 -0500
    
    Pending: 1
    Oldest: 2019-11-06 18:54:13 -0600
    Newest: 2019-11-06 18:54:13 -0600
    
    Canceled: 3
    Oldest: 2019-10-15 20:03:52 -0500
    Newest: 2019-11-05 19:08:28 -0600
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    • This reply was modified 12 months ago by shackbill.
    Paul C

    (@paulinbiz)

    Hello, I manage 7 different Ecom sites I am constantly having to reconnect Square as well This is costing sales, Please advise
    Thank you,
    Paul C

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi,

    We are currently investigating this but so far there is no pattern emerging. Could you ask your hosting provider for access logs and firewall logs and whether they can see if there have been blocked connections to https://connect.squareup.com/

    Kind regards,

    i have the logs all the way back to ~28Oct and i dont see even one reference to connect.squareup.com I can send them to you if you give me an email address?

    (edit) NOTE: These are the raw access logs. I dont think there are firewall logs available. I asked and this is the links they gave me.

    • This reply was modified 11 months, 4 weeks ago by shackbill.
    • This reply was modified 11 months, 4 weeks ago by shackbill.
    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi again,

    Ok we would like to take a closer look. Can you please submit a ticket via: https://woocommerce.com/my-account/create-a-ticket/

    Kind regards,

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Closing. See you in the ticket.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Square (v2.05) Disconnects’ is closed to new replies.