Title: Square Syncing Version Mismatch Last modified: July 5, 2022 --- # Square Syncing Version Mismatch * Resolved [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/) * Im trying to sync my woo commerce inventory to my square account and it keeps failing. Debug file shows the following error: * ``` 07-05-2022 @ 09:22:20 - Request Request method: uri: batchUpsertCatalogObjects user-agent: WooCommerce-Square/3.1.0 (WooCommerce/6.6.1; WordPress/6.0) headers: Array ( ) body: duration: 7.49202s 07-05-2022 @ 09:22:20 - Response Response code: 400 message: headers: Array ( [0] => HTTP/1.1 400 Bad Request [Content-Encoding] => gzip [Content-Type] => application/json [Square-Version] => 2021-10-20 [Vary] => Origin, Accept-Encoding [X-Content-Type-Options] => nosniff [X-Download-Options] => noopen [X-Frame-Options] => SAMEORIGIN [X-Permitted-Cross-Domain-Policies] => none [X-Speleo-Traceid] => JGjSNPCehJhAT [X-Xss-Protection] => 1; mode=block [Date] => Tue, 05 Jul 2022 15:22:20 GMT [Content-Length] => 159 [X-Sq-Dc] => sjc2b [X-Sq-Region] => sjc2b [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload ) body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => INVALID_REQUEST_ERROR [code:Square\Models\Error:private] => VERSION_MISMATCH [detail:Square\Models\Error:private] => Object version does not match latest database version. [field:Square\Models\Error:private] => version ) ) 07-05-2022 @ 09:22:20 - Failed step cycle: update_matched_products (47.32s) - ``` * I’ve also tried deleting the wc_square_category_map from the database but the problem persist!!! Viewing 9 replies - 1 through 9 (of 9 total) * [Daniel Munene N.](https://wordpress.org/support/users/danndumia/) * (@danndumia) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15799775) * Hey [@raheemmurtaza](https://wordpress.org/support/users/raheemmurtaza/) * To get a better understanding of your site setup can you provide us with the System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here. * Thread Starter [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15799979) * Hi [@danndumia](https://wordpress.org/support/users/danndumia/) , here’s the report: * ``` ### WordPress Environment ### WordPress address (URL): https://knotjustyarn.com Site address (URL): https://knotjustyarn.com WC Version: 6.6.1 REST API Version: ✔ 6.6.1 WC Blocks Version: ✔ 7.6.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.3.33-4+0~20220627.98+debian9~1.gbp40b3e4 PHP Post Max Size: 10 MB PHP Time Limit: 60 PHP Max Input Vars: 2500 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.6.1 WC Database Prefix: wp_ Total Database Size: 282.77MB Database Data Size: 186.05MB Database Index Size: 96.72MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.50MB + Index: 0.41MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 23.55MB + Index: 22.05MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 46.58MB + Index: 23.06MB + Engine InnoDB wp_amwscp_amazon_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_amwscp_amazon_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_amwscp_amazon_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_amwscp_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_amwscp_feed_product_record: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_amwscp_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_amwscp_template_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bv_fw_requests: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_bv_ip_store: Data: 0.17MB + Index: 0.11MB + Engine InnoDB wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 1.31MB + Index: 0.36MB + Engine InnoDB wp_ddp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_fsmpt_email_logs: Data: 3.02MB + Index: 0.00MB + Engine InnoDB wp_inventory_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_inventory_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_inventory_terms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 29.20MB + Index: 8.03MB + Engine InnoDB wp_postmeta: Data: 46.56MB + Index: 27.70MB + Engine InnoDB wp_posts: Data: 7.47MB + Index: 3.39MB + Engine InnoDB wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.11MB + Index: 0.16MB + Engine InnoDB wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.23MB + Index: 0.13MB + Engine InnoDB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 1.09MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.61MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_square_customers: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 15.44MB + Index: 6.47MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 2.27MB + Index: 1.91MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 33 acf-field-group: 4 attachment: 7409 flamingo_contact: 15 flamingo_inbound: 1 nav_menu_item: 22 page: 16 post: 11 product: 779 product_variation: 5055 revision: 633 shop_coupon: 18 shop_order: 534 shop_order_refund: 44 tribe_events: 497 tribe_organizer: 2 tribe_venue: 2 wc_stamps_label: 150 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (22) ### Advanced Custom Fields PRO: by Delicious Brains – 5.12.2 Breeze: by Cloudways – 2.0.6 Delivery Fees for WooCommerce: by Devio Digital – 1.5.1 The Events Calendar PRO: by The Events Calendar – 5.14.2.1 Facebook for WooCommerce: by Facebook – 2.6.16 FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.1 Jetpack: by Automattic – 11.0 Klaviyo: by Klaviyo Inc. – 3.0.3 MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78 Pinterest for WooCommerce: by WooCommerce – 1.2.1 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.2 Redirection: by John Godley – 5.2.3 The Events Calendar: by The Events Calendar – 5.16.1.1 CTX Feed: by WebAppick – 4.4.68 WooCommerce PayPal Payments: by WooCommerce – 1.9.0 WooCommerce Shipping & Tax: by WooCommerce – 1.26.1 (update to version 1.26.2 is available) WooCommerce Stamps.com API integration: by WooCommerce – 1.3.26 WooCommerce Square: by WooCommerce – 3.1.0 WooCommerce: by Automattic – 6.6.1 Yoast SEO: by Team Yoast – 19.2 WP File Manager: by mndpsingh287 – 7.1.5 WP Last Modified Info: by Sayan Datta – 1.8.3 ### Inactive Plugins (4) ### Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1 Fix for Square Version Mismatch: by John Coy – 0.1.0 Flexible Shipping: by WP Desk – 4.11.9 Regenerate product lookup table for WooCommerce: by Suman Bhattarai – 1.0.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #31 - /shop/ Cart: #32 - /cart/ Checkout: #33 - /checkout/ My account: #34 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: storefront child theme Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 4.1.0 – 4.1.1 is available Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Square ### Environment: Production Tokenization Enabled: Debug Mode: Off ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-07-05 20:14:07 -06:00 Options: ✔ Notes: 73 Onboarding: completed ### Action Scheduler ### Canceled: 72 Oldest: 2022-06-24 07:28:06 -0600 Newest: 2022-07-04 09:05:03 -0600 Complete: 56,530 Oldest: 2022-06-24 06:46:39 -0600 Newest: 2022-07-05 13:38:14 -0600 Failed: 8,439 Oldest: 2021-11-17 16:47:35 -0700 Newest: 2022-06-24 08:39:48 -0600 Pending: 11 Oldest: 2022-07-05 13:47:14 -0600 Newest: 2022-07-11 10:04:08 -0600 ### Status report information ### Generated at: 2022-07-05 13:47:24 -06:00 ``` - This reply was modified 3 years, 9 months ago by [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/). * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15800245) * Hello, * Can you please check this thread: [https://wordpress.org/support/topic/version_mismatch-when-syncing/](https://wordpress.org/support/topic/version_mismatch-when-syncing/) * Does the solution presented on there work for you? Before making any change be sure to [back up your site](https://woocommerce.com/posts/how-to-easily-backup-and-restore-woocommerce/). * Let us know how it goes. * Thread Starter [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15801456) * Hi [@ihereira](https://wordpress.org/support/users/ihereira/) , i’ve already tried this approach and the problem persist. * Thread Starter [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15801669) * Manual sync fails after reaching 34% * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15802148) * Hello [@raheemmurtaza](https://wordpress.org/support/users/raheemmurtaza/)! * Thanks for getting back to us! * To better help you with this issue, please open a ticket with us and include a link to this thread. * You can open a ticket at: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * Thanks! * Thread Starter [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15802194) * Okay * Thread Starter [carboxyalic](https://wordpress.org/support/users/raheemmurtaza/) * (@raheemmurtaza) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15802285) * Any idea about this following error? : * ``` 07-06-2022 @ 07:21:01 - Request Request method: uri: batchUpsertCatalogObjects user-agent: WooCommerce-Square/3.1.0 (WooCommerce/6.6.1; WordPress/6.0) headers: Array ( ) body: duration: s 07-06-2022 @ 07:21:01 - Response Response code: message: headers: body: 07-06-2022 @ 07:21:01 - Failed step cycle: update_matched_products (93.36s) - Operation timed out after 60000 milliseconds with 0 bytes received 07-06-2022 @ 07:21:01 - Operation timed out after 60000 milliseconds with 0 bytes received ``` * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15802562) * Hi [@raheemmurtaza](https://wordpress.org/support/users/raheemmurtaza/) * Thanks for the update. * `Operation timed out after 60000 milliseconds` error indicates shortage of time allotted. It is due to the following parameter on your site: * `PHP Time Limit: 60` * This is the amount of time in seconds that your site spends on a single operation before timing out. We recommend increasing it to around 1200. You may need to ask your hosts to make this change for you. You can read more on this [here](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-3). * I hope this helps! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Square Syncing Version Mismatch’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 9 replies * 5 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/square-syncing-version-mismatch/#post-15802562) * Status: resolved