Title: Square Refund Failed: Invalid API Method Last modified: February 1, 2023 --- # Square Refund Failed: Invalid API Method * Resolved [judah75](https://wordpress.org/support/users/judah75/) * (@judah75) * [3 years, 2 months ago](https://wordpress.org/support/topic/square-refund-failed-invalid-api-method/) * A client texted this morning about a failed refund. The message was “Square Refund Failed: Invalid API Method.” Can’t find anything about this and I am hoping someone can help figure out what the problem is and how to fix it. * Thank you, * Judah * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsquare-refund-failed-invalid-api-method%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 2 months ago](https://wordpress.org/support/topic/square-refund-failed-invalid-api-method/#post-16430967) * Hello, * I understand you are receiving this message: `Square Refund Failed: Invalid API Method` When processing a refund. * As a first step, please share a copy of your site’s **_System Status Report_**: You can get it via **_WooCommerce > Status_**. Select “Get system report” and then “Copy for support”.  * Looking forward to hearing from you. * Thread Starter [judah75](https://wordpress.org/support/users/judah75/) * (@judah75) * [3 years, 2 months ago](https://wordpress.org/support/topic/square-refund-failed-invalid-api-method/#post-16433835) * Thank you Igor, * Here it is: * ```wp-block-code WordPress Environment WordPress address (URL): https://waywestwellness.com Site address (URL): https://waywestwellness.com WC Version: 7.3.0 REST API Version: ✔ 7.3.0 WC Blocks Version: ✔ 9.1.5 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is 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shop_order_refund: 4 wp_global_styles: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (23) Autoship Cloud powered by QPilot: by Patterns In the Cloud LLC – 2.3.9 Delicious Recipes: by WP Delicious – 1.4.9 Duplicate Page: by mndpsingh287 – 4.5 Knowledge Base for Documents and FAQs: by Echo Plugins – 9.20.0 Elementor Pro: by Elementor.com – 3.10.3 Elementor: by Elementor.com – 3.10.2 Facebook for WooCommerce: by Facebook – 3.0.9 Import and export users and customers: by codection – 1.21.4 Smash Balloon Instagram Feed: by Smash Balloon – 6.1.1 Jetpack: by Automattic – 11.7.1 Klaviyo: by Klaviyo Inc. – 3.0.7 SiteGround Optimizer: by SiteGround – 7.3.0 SiteGround Security: by SiteGround – 1.4.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.24 Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.8 Ajax add to cart for WooCommerce: by QuadLayers – 1.3.9 WooCommerce Manual Payment: by bfl 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #134 - /shop/ Cart: #135 - /cart/ Checkout: #136 - /checkout/ My account: #137 - /my-account/ Terms and conditions: ❌ Page not set Theme Name: Way West Version: 1.0 Author URL: https://webgenius.io/ Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.6.1 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ✔ Templates Overrides: wwh-child/woocommerce/single-product/rating.php Square Environment: Production Tokenization Enabled: Debug Mode: Off Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-02-02 15:21:47 -05:00 Options: ✔ Notes: 115 Onboarding: completed Action Scheduler Complete: 1,007 Oldest: 2023-01-02 10:14:14 -0500 Newest: 2023-02-02 09:00:31 -0500 Pending: 3 Oldest: 2023-02-02 11:54:30 -0500 Newest: 2023-02-04 06:55:23 -0500 Status report information Generated at: 2023-02-02 09:44:18 -05:00 ` ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 2 months ago](https://wordpress.org/support/topic/square-refund-failed-invalid-api-method/#post-16434088) * Hello, * Thanks for sending the system status report. * I understand you are receiving a `Square Refund Failed: Invalid API method` when processing a refund. * I am wondering if the plugin “_Autoship Cloud_” is related to this, or if it is able to work with the Square API, can you please temporarily disable this plugin on your site, create a test order, and then try to process the refund? * If the refund goes through, I’d recommend to reach out to the Autoship Cloud plugin support, they can provide you with more information. * In the meantime, if your customer is not able to wait, or if it is an urgent request, you can manually process the original refund from your Square account dashboard and then make sure to change the order status to “Refunded”. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Square Refund Failed: Invalid API Method’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) ## Tags * [api](https://wordpress.org/support/topic-tag/api/) * [Failed](https://wordpress.org/support/topic-tag/failed/) * [invalid](https://wordpress.org/support/topic-tag/invalid/) * 3 replies * 2 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/square-refund-failed-invalid-api-method/#post-16434088) * Status: resolved