Square Payment Issue

Resolved jitin880426
(@jitin880426)

5 months, 1 week ago

Whenever I try to place an order, it gives me the error “Something went wrong. Please contact us to get assistance.”

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)

1 2 →

Plugin Support Frank Remmy (woo-hc)
(@frankremmy)

5 months, 1 week ago
Hi @jitin880426,

I know how frustrating it can be when checkout suddenly breaks, especially when everything else seems to be working fine. Let’s troubleshoot this together.

I ran a test on my end and was able to reproduce the same error during checkout. See screenshot: https://snipboard.io/7FmW9n.jpg. I also noticed an error in the console:
```
POST https://dolcemia.8wavescreative.com/wp-json/wc/store/v1/checkout?_locale=site 400 (Bad Request)
```
The 400 Bad Request response indicates that WooCommerce’s Store API is receiving a malformed or incomplete payload during checkout. That’s likely what’s triggering the “Something went wrong” message.

Some quick checks:
- Are you the owner of the Square account? (Only owners can connect to WooCommerce)
- Do your products have SKUs set in both WooCommerce and Square? I checked but couldn’t find one.
- Is your Square location properly configured in the plugin settings?
To help narrow down the cause:
1. Switch to a default theme like Storefront and disable all plugins except WooCommerce and Square. Then test checkout again to rule out conflicts: https://woocommerce.com/document/how-to-test-for-conflicts/.
2. Review Square plugin settings under WooCommerce → Settings → Payments → Square to ensure credentials and sync settings are correct.
3. Clear WooCommerce caches and transients via WooCommerce → Status → Tools, especially if you’ve recently updated plugins.
4. Enable logging for Square under WooCommerce → Status → Logs, then look for any entries related to the failed checkout attempt.
If it keeps happening, please share your System Status Report, that’ll also shed more light. You can generate that via WooCommerce → Status → Get system report, then paste it in Pastebin or Gist and link it here.

Let me know what you find. Looking forward to your response.
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

Hello

I am not the owner of the square account, but I asked client to connect it and it says conncted.

` WordPress Environment WordPress address (URL): https://dolcemia.8wavescreative.com Site address (URL): https://dolcemia.8wavescreative.com WC Version: 10.1.0 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.9.3 Log Directory Writable: ✔ WP Version: 6.8.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: nginx/1.21.6 Server Architecture: Linux 5.4.0-212-generic x86_64 PHP Version: 8.1.32 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.42-33 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 10.1.0 WC Database Prefix: wp_ Total Database Size: 21.68MB Database Data Size: 19.69MB Database Index Size: 1.99MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.11MB + Index: 0.14MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 5.08MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 1.19MB + Index: 0.14MB + Engine InnoDB wp_posts: Data: 12.14MB + Index: 0.06MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 66 awb_off_canvas: 1 custom_css: 1 fpf_fields: 1 fusion_element: 5 fusion_form: 1 fusion_tb_layout: 3 fusion_tb_section: 10 nav_menu_item: 24 page: 7 post: 4 product: 7 product_variation: 42 revision: 172 shop_order_placehold: 8 wp_font_face: 36 wp_font_family: 12 wp_navigation: 2 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (6) Avada Builder: by ThemeFusion – 3.11.14 Avada Core: by ThemeFusion – 5.11.14 Nginx Helper: by GridPane Jeff – 9.9.9 Variation Swatches for WooCommerce: by Emran Ahmed – 2.2.0 WooCommerce Square: by WooCommerce – 4.9.7 WooCommerce: by Automattic – 10.1.0 Inactive Plugins (0) Must Use Plugins (1) WP CLI Login Command Server: by Evan Mattson – 1.5 Settings Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint point_of_sale custom_order_tables Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 7 KB WC Pages Shop base: #6 – /shop/ Cart: #7 – /cart/ – Contains the woocommerce/cart block Checkout: #8 – /checkout/ – Contains the woocommerce/checkout block My account: #9 – /my-account/ – Contains the [woocommerce_my_account] shortcode Terms and conditions: ❌ Page not set Theme Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 7.11.14 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion Theme type: Classic theme WooCommerce Support: ✔ Templates Overrides: Avada/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.1.0 Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> Square Environment: Production Tokenization Enabled: – Debug Mode: Display at Checkout Cash App Pay (Square) Environment: Production Debug Mode: Display at Checkout Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store add-to-cart-with-options-stepper-layout Disabled Features: product-data-views experimental-blocks experimental-iapi-mini-cart experimental-iapi-runtime coming-soon-newsletter-template minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system use-wp-horizon experimental-wc-rest-api Daily Cron: ✔ Next scheduled: 2025-08-15 10:22:52 +00:00 Options: ✔ Notes: 87 Onboarding: skipped Action Scheduler Complete: 272 Oldest: 2025-07-15 17:02:32 +0000 Newest: 2025-08-15 07:25:50 +0000 Failed: 4 Oldest: 2025-02-18 12:51:50 +0000 Newest: 2025-06-26 03:08:05 +0000 Pending: 4 Oldest: 2025-08-15 13:42:30 +0000 Newest: 2025-08-20 04:37:57 +0000 Status report information Generated at: 2025-08-15 07:27:18 +00:00 `If you want I can share login details to the website.
Plugin Support Frank Remmy (woo-hc)
(@frankremmy)

5 months, 1 week ago
Hi @jitin880426,

Thanks for confirming the Square account connection and sharing the system status report. However, could you please perform the rest of the checks?
- Have you tried switching to a default theme like Storefront to rule out any theme-related conflicts?
- Did you disable all plugins except WooCommerce and Square before testing checkout again?
- Is the correct Square location selected in your plugin settings under WooCommerce → Payments → Square?
- Are SKUs set for your products in both WooCommerce and Square?
- Have you cleared WooCommerce transients and sessions via WooCommerce → Status → Tools?
- Is logging enabled for Square, and if so, are there any relevant entries in the logs related to the failed checkout?
These steps are essential to isolate the issue. Once you’ve gone through them, let me know what you find and share them with us.
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago
Thanks for confirming the Square account connection and sharing the system status report. However, could you please perform the rest of the checks?
- Have you tried switching to a default theme like Storefront to rule out any theme-related conflicts?
 –Yes gives me the same error
- Did you disable all plugins except WooCommerce and Square before testing checkout again?
 — I don’t have much plugins, just AVAD builder an core and those are need to show any page.
- Is the correct Square location selected in your plugin settings under WooCommerce → Payments → Square?
 –Yes
- Are SKUs set for your products in both WooCommerce and Square?
–Not sure about that, as I don’t have access to squre account I can ask for that from client.
- Have you cleared WooCommerce transients and sessions via WooCommerce → Status → Tools?
–Yes
- Is logging enabled for Square, and if so, are there any relevant entries in the logs related to the failed checkout?
— Activated that

These steps are essential to isolate the issue. Once you’ve gone through them, let me know what you find and share them with us.
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

I think the client is using Square just for payment processing, so I don’t think that SKU issue should matter.
Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

5 months, 1 week ago
Hi there!

Thank you for providing more information about the issue. I understand you only have a few plugins active. For testing purposes, could you please deactivate those plugins as well, then try placing an order to see if that works for you?

Also, could you please confirm the following:
1. Currency settings – Square and WooCommerce must be set to the same currency to use the gateway. You can set your WooCommerce store currency from WooCommerce > Settings > General. Your Square location currency is based on the country selected when creating your Square account.
2. Supported countries – Square can only accept transactions from the following countries: US, CA, UK, AU, IE, ES, FR, and JP. If your shop base address is in a different country, you won’t be able to process transactions with Square. You can view and modify your shop location from WooCommerce > Settings > General.
3. Is your transaction type set to “Authorization – Authorizations will not display in the Square “Transactions” list until you capture the charge within WooCommerce.
Lastly, could you please share the fatal error logs (if any) under WooCommerce > Status > Logs? Once we have more information, we’ll be able to assist you further.
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago
Thank you for providing more information about the issue. I understand you only have a few plugins active. For testing purposes, could you please deactivate those plugins as well, then try placing an order to see if that works for you?
–Tried that gets same issue

Also, could you please confirm the following:
- Currency settings – Square and WooCommerce must be set to the same currency to use the gateway. You can set your WooCommerce store currency from WooCommerce > Settings > General. Your Square location currency is based on the country selected when creating your Square account.
Its $
- Supported countries – Square can only accept transactions from the following countries: US, CA, UK, AU, IE, ES, FR, and JP. If your shop base address is in a different country, you won’t be able to process transactions with Square. You can view and modify your shop location from WooCommerce > Settings > General.
- Is your transaction type set to “Authorization – Authorizations will not display in the Square “Transactions” list until you capture the charge ( https://woocommerce.com/document/woocommerce-square/payment-settings/#section-7 ) within WooCommerce.
–Its Charge

Lastly, could you please share the fatal error logs (if any) under WooCommerce > Status > Logs? Once we have more information, we’ll be able to assist you further.

I see some files there one of them is named Square sending that one. Don’t see any option to attach the file.

Here is the content:
```
2025-08-15T08:44:16+00:00 NOTICE Request
Request
method:
uri: listLocations
user-agent: WooCommerce-Square/4.9.7 (WooCommerce/10.1.0; WordPress/6.8.2)
headers: Array
(
)
body:
duration: 0.1059s
CONTEXT: {"_legacy":true}
2025-08-15T08:44:16+00:00 NOTICE Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[date] => Fri, 15 Aug 2025 08:44:16 GMT
[content-type] => application/json
[content-length] => 289
[cf-ray] => 96f768b808b00ca0-EWR
[cf-cache-status] => DYNAMIC
[content-encoding] => gzip
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
[vary] => Accept-Encoding
[frame-options] => DENY
[square-version] => 2025-01-23
[squareup--connect--v2--common--versionmetadata-bin] => CgoyMDI1LTAxLTIz
[x-content-type-options] => nosniff
[x-envoy-decorator-operation] => /v2/locations
[x-frame-options] => DENY
[x-sq-dc] => aws
[x-sq-istio-migration-ingress-proxy] => sq-envoy
[x-sq-istio-migration-ingress-region] => us-east-1
[x-sq-region] => us-east-1
[x-xss-protection] => 1; mode=block
[set-cookie] => __cf_bm=UAAOhrbKRZcSr.zV3M2QvgbP5wLzF6MVkt69NH.UCeo-1755247456-1.0.1.1-j.ITWio0J.7mEw.8w_ROjPE7N2Ag0DzleZ6y44aig1E93tVOdg915PKQIjflEJ98cA6tp34W2DUH.K451yFsejPdoC0T5PI4R0c.i9184F0; path=/; expires=Fri, 15-Aug-25 09:14:16 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
[server] => cloudflare
)
body: {
"locations": [
{
"id": "L9FXDDH3YZHKY",
"name": "Dolce Mia, LLC",
"timezone": "America\/New_York",
"capabilities": [
"AUTOMATIC_TRANSFERS"
],
"status": "ACTIVE",
"created_at": "2025-07-04T21:59:15.554Z",
"merchant_id": "MLBSJFJEMFJK6",
"country": "US",
"language_code": "en-US",
"currency": "USD",
"business_name": "Dolce Mia, LLC",
"type": "PHYSICAL",
"business_hours": {},
"mcc": "7299"
}
]
}
CONTEXT: {"_legacy":true}
2025-08-15T08:48:43+00:00 NOTICE [Performance] create_order completed in 189ms with 400.58KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T08:48:43+00:00 NOTICE [Performance] payment_transaction completed in 145ms with 256.52KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T08:48:43+00:00 NOTICE [Performance] handle_payment_response failed in 0ms with 0.00KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T08:48:43+00:00 NOTICE [Performance] process_payment completed in 750ms with 5.40MB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T09:46:39+00:00 NOTICE Request
Request
method:
uri: listLocations
user-agent: WooCommerce-Square/4.9.7 (WooCommerce/10.1.0; WordPress/6.8.2)
headers: Array
(
)
body:
duration: 0.1473s
CONTEXT: {"_legacy":true}
2025-08-15T09:46:39+00:00 NOTICE Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[date] => Fri, 15 Aug 2025 09:46:39 GMT
[content-type] => application/json
[content-length] => 289
[cf-ray] => 96f7c41ba80341cd-EWR
[cf-cache-status] => DYNAMIC
[content-encoding] => gzip
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
[vary] => Accept-Encoding
[frame-options] => DENY
[square-version] => 2025-01-23
[squareup--connect--v2--common--versionmetadata-bin] => CgoyMDI1LTAxLTIz
[x-content-type-options] => nosniff
[x-envoy-decorator-operation] => /v2/locations
[x-frame-options] => DENY
[x-sq-dc] => aws
[x-sq-istio-migration-ingress-proxy] => sq-envoy
[x-sq-istio-migration-ingress-region] => us-east-1
[x-sq-region] => us-east-1
[x-xss-protection] => 1; mode=block
[set-cookie] => __cf_bm=1ITgKUgLlQLpKBFSpWfEn_dmGj3KnrnjJyjZK0TbGKA-1755251199-1.0.1.1-ndL3ED.fSWiYopA95LYUZH.m4zFeaLXF03BJh8nqgE_lTFPTuucRyRoNZ4n8OIgBGo9819WKfRR3tBZ0naBODfPhm6pjp_fmCbjqmuv.uSM; path=/; expires=Fri, 15-Aug-25 10:16:39 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
[server] => cloudflare
)
body: {
"locations": [
{
"id": "L9FXDDH3YZHKY",
"name": "Dolce Mia, LLC",
"timezone": "America\/New_York",
"capabilities": [
"AUTOMATIC_TRANSFERS"
],
"status": "ACTIVE",
"created_at": "2025-07-04T21:59:15.554Z",
"merchant_id": "MLBSJFJEMFJK6",
"country": "US",
"language_code": "en-US",
"currency": "USD",
"business_name": "Dolce Mia, LLC",
"type": "PHYSICAL",
"business_hours": {},
"mcc": "7299"
}
]
}
CONTEXT: {"_legacy":true}
2025-08-15T09:46:50+00:00 NOTICE [Performance] create_order completed in 191ms with 400.59KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T09:46:51+00:00 NOTICE [Performance] payment_transaction completed in 155ms with 256.52KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T09:46:51+00:00 NOTICE [Performance] handle_payment_response failed in 0ms with 0.00KB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T09:46:51+00:00 NOTICE [Performance] process_payment completed in 759ms with 5.40MB of memory usage CONTEXT: {"_legacy":true}
2025-08-15T09:47:55+00:00 NOTICE Your domain has been verified with Apple Pay! CONTEXT: {"_legacy":true}
2025-08-15T09:47:56+00:00 NOTICE Request
Request
method:
uri: listLocations
user-agent: WooCommerce-Square/4.9.7 (WooCommerce/10.1.0; WordPress/6.8.2)
headers: Array
(
)
body:
duration: 0.10207s
CONTEXT: {"_legacy":true}
2025-08-15T09:47:56+00:00 NOTICE Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[date] => Fri, 15 Aug 2025 09:47:56 GMT
[content-type] => application/json
[content-length] => 289
[cf-ray] => 96f7c5fc3e294241-EWR
[cf-cache-status] => DYNAMIC
[content-encoding] => gzip
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
[vary] => Accept-Encoding
[frame-options] => DENY
[square-version] => 2025-01-23
[squareup--connect--v2--common--versionmetadata-bin] => CgoyMDI1LTAxLTIz
[x-content-type-options] => nosniff
[x-envoy-decorator-operation] => /v2/locations
[x-frame-options] => DENY
[x-sq-dc] => aws
[x-sq-istio-migration-ingress-proxy] => sq-envoy
[x-sq-istio-migration-ingress-region] => us-east-1
[x-sq-region] => us-east-1
[x-xss-protection] => 1; mode=block
[set-cookie] => __cf_bm=eUPKTiQp1hCS9rrWfOTVJhuzzDMHPrcxEZV_VMBHRBA-1755251276-1.0.1.1-nwUOt04_nkf1VtIAYOoQahFb.bzJ0ITNCedFNgoVQYbW1CaUnbXVoiJ9Jz_8fHkB8_TjBXT._WX1o6vbepU9pXSUqo3HW.14xSrBi25LfHo; path=/; expires=Fri, 15-Aug-25 10:17:56 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
[server] => cloudflare
)
body: {
"locations": [
{
"id": "L9FXDDH3YZHKY",
"name": "Dolce Mia, LLC",
"timezone": "America\/New_York",
"capabilities": [
"AUTOMATIC_TRANSFERS"
],
"status": "ACTIVE",
"created_at": "2025-07-04T21:59:15.554Z",
"merchant_id": "MLBSJFJEMFJK6",
"country": "US",
"language_code": "en-US",
"currency": "USD",
"business_name": "Dolce Mia, LLC",
"type": "PHYSICAL",
"business_hours": {},
"mcc": "7299"
}
]
}
CONTEXT: {"_legacy":true}
```
Is there a way to send login details of wordpress so that You can check things?
Plugin Support Frank Remmy (woo-hc)
(@frankremmy)

5 months, 1 week ago
Hi @jitin880426,

Thanks for sharing those logs. We don’t request for login credentials as it’s public and goes against the forum guidelines.

From the logs, your store is successfully connecting to Square and retrieving location data, so the integration itself is active. However, the key issue seems to be this line:

handle_payment_response failed in 0ms with 0.00KB of memory usage

Combined with the 400 Bad Request error from the console, it points to a failure in how the checkout API request is being handled, specifically during the payment response phase.

To dig deeper, here’s what I recommend:
- Also look for any “fatal-errors” or “debug” logs from around the same time as your failed checkout attempts. Running another test would also suffice.
Some common causes for this kind of issue include:
- Site optimization plugins interfering with Square’s JavaScript. Try temporarily disabling any caching, minification, or performance method you might have (both server, CDN and plugin)
- Switch to Storefront to test for theme conflicts. That would tell us if your theme doesn’t fully support WooCommerce’s checkout blocks.
Let me know what you find after these checks. We’re getting closer to pinpointing the cause.
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

OK so remove the server from the doubt I just copied the site to another server on siteground.

https://dolcemia.wprodevs.com/ theme is storefront but still the same issue.

Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

Please share your email ID so that I can add you as a user, that way it can be quicker.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

5 months, 1 week ago

Please share your email ID so that I can add you as a user, that way it can be quicker.

No, please do not do that. Ever.

@jitin880426 Don’t ask anyone to post email addresses. It does not help and only makes problems for that email address owner. These are not private forums and that shared email will be all over the Internet and spammed in milliseconds.
Plugin Support Frank Remmy (woo-hc)
(@frankremmy)

5 months, 1 week ago
Thanks @jdembowski for sharing more light on that.

@jitin880426 To help us dig deeper, could you please do the following:
- Share a screenshot of your WooCommerce → Settings → Payments → Square configuration so we can review the current setup.
- On your new site (https://dolcemia.wprodevs.com), enable Sandbox mode and Debug mode in the Square plugin settings.
- Run a test transaction using Sandbox mode.
- After testing, go to WooCommerce → Status → Logs, select the relevant Square log from the dropdown, and send us the contents.
This will give us a clearer picture of what’s happening during the payment process. Looking forward to your update!
Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

ok

Moses M. (woo-hc)
(@mosesmedh)

5 months, 1 week ago

Hi @jitin880426,

It’s been 21 hours. I’m following up to check if you were able to go through the steps my colleague shared and if you’ve had a chance to provide the details he requested. If you need any further clarification please don’t hesitate to let us know.

Thread Starter jitin880426
(@jitin880426)

5 months, 1 week ago

I have to wait for the client, needs otp to change the production keys to sandbox. Once I hear back from client will update here.

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