Title: Square Payment Failed
Last modified: January 29, 2023

---

# Square Payment Failed

 *  Resolved [modabbir](https://wordpress.org/support/users/modabbir/)
 * (@modabbir)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/)
 * This is my square log report
 *     ```wp-block-code
       01-27-2023 @ 18:58:11 - Request
        Request
       method:
       uri: listLocations
       user-agent: WooCommerce-Square/3.4.2 (WooCommerce/7.3.0; WordPress/6.1.1)
       headers: Array
       (
       )
       body:
       duration: 0.40902s
   
       01-27-2023 @ 18:58:11 - Response
        Response
       code: 200
       message:
       headers: Array
       (
           [0] => HTTP/2 200
           [date] => Fri, 27 Jan 2023 18:58:11 GMT
           [content-type] => application/json
           [content-length] => 593
           [frame-options] => DENY
           [x-frame-options] => DENY
           [x-content-type-options] => nosniff
           [x-xss-protection] => 1; mode=block
           [square-version] => 2022-05-12
           [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIyLTA1LTEy
           [vary] => Accept-Encoding, User-Agent
           [content-encoding] => gzip
           [x-sq-dc] => iad2b
           [x-sq-region] => iad2b
           [strict-transport-security] => max-age=631152000; includeSubDomains; preload
       )
       body: {
           "locations": [
               {
                   "id": "L1APG4HNN8AM2",
                   "name": "Mercado",
                   "address": {
                       "address_line_1": "7 Jersey Road",
                       "locality": "Stanley",
                       "postal_code": "FIQQ 1ZZ",
                       "country": "GB"
                   },
                   "timezone": "America\/Argentina\/Buenos_Aires",
                   "capabilities": [
                       "CREDIT_CARD_PROCESSING",
                       "AUTOMATIC_TRANSFERS"
                   ],
                   "status": "ACTIVE",
                   "created_at": "2022-10-15T14:14:34.582Z",
                   "merchant_id": "MLG4PMJWWR5C6",
                   "country": "GB",
                   "language_code": "en-GB",
                   "currency": "GBP",
                   "phone_number": "+44 52946",
                   "business_name": "Mercado",
                   "type": "PHYSICAL",
                   "website_url": "https:\/\/mercado.co.fk\/",
                   "business_hours": {},
                   "business_email": "sales@mercado.co.fk",
                   "instagram_username": "mercado_falklands",
                   "facebook_url": "https:\/\/www.facebook.com\/mercado.co.fk",
                   "logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/7ee799fb4c58e748cc7578a7f1a6344c2970a432\/original.jpeg",
                   "mcc": "7299",
                   "full_format_logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/ec40c1dceb9bf7a3c53f2fe901506555f341ea7a\/original.jpeg",
                   "tax_ids": {}
               }
           ]
       }
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsquare-payment-failed-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * (@roxannestoltz)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16420168)
 * Hi [@modabbir](https://wordpress.org/support/users/modabbir/) ,
 * Thanks for reaching out!
 * I understand that your Square payment has failed, is this correct?
 * The log report shows a successful API call to the Square payment system, as indicated
   by the “Response code: 200” and the response body with a list of locations. Therefore,
   the failure likely occurred prior to this API call or in a different part of 
   the payment process.
 * Testing in Sandbox mode can help identify potential issues with the payment process.
   If the payment failure occurred prior to the API call, such as with incorrect
   customer information or connectivity issues, sandbox testing may identify this.
 * This being said, can you try enabling [Square’s Sandbox Mode](https://woocommerce.com/document/woocommerce-square/#section-4),
   replicate the order that failed, and check the **fatal error logs** under **WooCommerce
   > Status > Logs **and see if any start with `square`?
 * Additionally, I’d like to gain a better understanding of your sites environment,
   please share your **System Status Report** which you can find via `WooCommerce
   > Status`. Select `Get system report` and then `Copy for support`.
 * Once you’ve done that, you can paste this into your reply here.
 *  Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/)
 * (@modabbir)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16420201)
 *     ```wp-block-code
       WordPress Environment
   
       WordPress address (URL): https://mercado.co.fk
       Site address (URL): https://mercado.co.fk
       WC Version: 7.3.0
       REST API Version: ✔</img> 7.3.0
       WC Blocks Version: ✔</img> 9.1.5
       Action Scheduler Version: ✔</img> 3.5.2
       Log Directory Writable: ✔</img>
       WP Version: 6.1.1
       WP Multisite: –
       WP Memory Limit: 768 MB
       WP Debug Mode: –
       WP Cron: –
       Language: en_GB
       External object cache: –
   
       Server Environment
   
       Server Info: LiteSpeed
       PHP Version: 8.0.26
       PHP Post Max Size: 512 MB
       PHP Time Limit: 420
       PHP Max Input Vars: 10000
       cURL Version: 7.84.0
       OpenSSL/1.1.1p
   
       SUHOSIN Installed: –
       MySQL Version: 8.0.31-cll-lve
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔</img>
       fsockopen/cURL: ✔</img>
       SoapClient: ✔</img>
       DOMDocument: ✔</img>
       GZip: ✔</img>
       Multibyte String: ✔</img>
       Remote Post: ✔</img>
       Remote Get: ✔</img>
   
       Database
   
       WC Database Version: 7.3.0
       WC Database Prefix: kpV4u_
       Total Database Size: 104.35MB
       Database Data Size: 86.08MB
       Database Index Size: 18.27MB
       kpV4u_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
       kpV4u_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
       kpV4u_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
       kpV4u_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_2_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_2_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_2_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_2_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
       kpV4u_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_2_options: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_2_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_2_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_2_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
       kpV4u_3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_3_options: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_3_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_4_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_4_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_4_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_4_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_4_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_4_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_4_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_4_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_4_tec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_4_tec_series_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_actionscheduler_actions: Data: 1.50MB + Index: 0.63MB + Engine InnoDB
       kpV4u_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_actionscheduler_logs: Data: 0.42MB + Index: 0.27MB + Engine InnoDB
       kpV4u_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_auction_software_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ayspoll_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ayspoll_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ayspoll_polls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ayspoll_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ayspoll_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
       kpV4u_comments: Data: 0.33MB + Index: 0.28MB + Engine InnoDB
       kpV4u_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_eum_logs: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_fwantispam_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
       kpV4u_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_litespeed_img_optm: Data: 0.31MB + Index: 0.17MB + Engine InnoDB
       kpV4u_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
       kpV4u_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
       kpV4u_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_options: Data: 8.42MB + Index: 0.39MB + Engine InnoDB
       kpV4u_postmeta: Data: 16.52MB + Index: 7.03MB + Engine InnoDB
       kpV4u_posts: Data: 8.52MB + Index: 1.20MB + Engine InnoDB
       kpV4u_pv_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_rank_math_analytics_gsc: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
       kpV4u_rank_math_analytics_inspections: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
       kpV4u_rank_math_analytics_objects: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
       kpV4u_rank_math_internal_links: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
       kpV4u_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
       kpV4u_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_rnb_availability: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_rnb_inventory_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_simple_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_sitemeta: Data: 0.25MB + Index: 0.03MB + Engine InnoDB
       kpV4u_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_tec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_tec_occurrences: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
       kpV4u_tec_series_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
       kpV4u_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
       kpV4u_termmeta: Data: 0.25MB + Index: 0.16MB + Engine InnoDB
       kpV4u_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
       kpV4u_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_trp_gettext_en_gb: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_ts_poll_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_ts_poll_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_usermeta: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
       kpV4u_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
       kpV4u_votes_custom_field_contestant: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_votes_custom_registeration_contestant: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_votes_post_contestant_track: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_votes_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       kpV4u_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       kpV4u_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       kpV4u_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wc_product_meta_lookup: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
       kpV4u_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wcfm_daily_analysis: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
       kpV4u_wcfm_delivery_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wcfm_delivery_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_detailed_analysis: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_orders: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wcfm_marketplace_orders_meta: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       kpV4u_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       kpV4u_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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       Post Type Counts
   
       attachment: 1727
       bigcommerce_sync_log: 1
       cms_block: 4
       contestants: 21
       cookielawinfo: 6
       custom_css: 3
       customize_changeset: 1
       elementor_library: 1
       elementor-hf: 1
       event: 1844
       event_listing: 1
       event-recurring: 3
       feedback: 1
       header_footer: 1
       inventory: 9
       is_search_form: 1
       it_epoll_poll: 2
       jetpack_migration: 2
       job_listing: 1
       jp_img_sitemap: 1
       jp_sitemap: 1
       jp_sitemap_master: 1
       mc4wp-form: 1
       nav_menu_item: 45
       o-discount: 1
       o-list: 1
       oembed_cache: 8
       page: 31
       polylang_mo: 3
       post: 2
       product: 421
       product_variation: 287
       revision: 42
       shop_coupon: 1
       shop_order: 248
       shop_order_refund: 1
       tribe_event_series: 3
       tribe_events: 42
       tribe_organizer: 1
       tribe_venue: 16
       ultimate-auction: 2
       um_directory: 1
       um_form: 3
       user_registration: 1
       wcfm_memberships: 3
       wcfm_vendor_groups: 3
       woodmart_layout: 8
       woodmart_slide: 3
       woodmart_woo_fbt: 1
       wp_global_styles: 2
       wp_router_page: 4739
       wpautoterms_page: 1
       wpcf7_contact_form: 2
       wpcode: 2
       wpes_setting: 1
       wpforms: 1
       ycdcountdown: 1
   
       Security
   
       Secure connection (HTTPS): ✔</img>
       Hide errors from visitors: ✔</img>
   
       Active Plugins (51)
   
       A2 Optimized WP: by A2 Hosting – 3.0.4
       Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.9.0
       Contact Form 7: by Takayuki Miyoshi – 5.7.2
       Customer Email Verification PRO: by zorem – 2.1
       Customize My Account for WooCommerce: by WooMatrix – 1.3.0
       Elementor: by Elementor.com – 3.10.1
       The Events Calendar PRO: by The Events Calendar – 6.0.6
       Facebook for WooCommerce: by Facebook – 3.0.8
       Anti Spam by Fullworks Pro: by Fullworks – 1.3.8
       GTranslate: by Translate AI Multilingual Solutions – 2.9.14
       Health Check & Troubleshooting: by The WordPress.org community – 1.5.1
       WPCode Lite: by WPCode – 2.0.6
       Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.25.11
       LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2
       Mailchimp for WooCommerce: by Mailchimp – 2.7.6
       MC4WP: Mailchimp for WordPress: by ibericode – 4.9.0
       One Time Login: by Daniel Bachhuber – 0.3.1
       OneSignal Push Notifications: by OneSignal – 2.3.3
       Really Simple SSL: by Really Simple Plugins – 6.1.0
       reSmush.it Image Optimizer: by reSmush.it – 0.4.11
       Safe SVG: by 10up – 2.0.3
       Say What?: by Ademti Software – 2.1.4
       Shortcode in Menus: by Gagan Deep Singh – 3.5.1
       Easy Updates Manager: by Easy Updates Manager Team – 9.0.14
       T4B News Ticker: by Realwebcare – 1.2.6
       The Events Calendar: Community Events: by The Events Calendar – 4.10.3
       The Events Calendar: by The Events Calendar – 6.0.6.2
       UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
       DavidAnderson – 1.22.24
   
       WCFM - WooCommerce Frontend Manager - Delivery: by WC Lovers – 1.2.10
       WCFM - WooCommerce Frontend Manager - Ultimate: by WC Lovers – 6.6.7
       WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.6.7
       WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.8
       WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.10.6
       WCFM - WooCommerce Multivendor Marketplace - REST API: by WC Lovers – 1.5.3
       WCFM - Vendor Direct Pay: by WC Lovers – 1.0.1
       wePOS - Point Of Sale (POS) for WooCommerce: by weDevs – 1.2.6
       When Last Login: by Yoohoo Plugins – 1.2.1
       Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
       Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.1.0
       PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.0
       WooCommerce Rental & Booking System: by RedQ Team – 14.0.1
       Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
       WooCommerce Simple Auction: by wpgenie – 2.0.19
       WooCommerce Square: by WooCommerce – 3.4.2
       WooCommerce: by Automattic – 7.3.0
       Woodmart Core: by – 1.0.35
       Yoast SEO: by Team Yoast – 19.14
       WP Frontend Delete Account: by Sanjeev Aryal – 1.7.0
       WP Job Manager: by Automattic – 1.39.0
       WP Mail SMTP: by WPForms – 3.7.0
       WPS Hide Login: by WPServeur
       NicolasKulka
       wpformation – 1.9.6
   
       Inactive Plugins (1)
   
       CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
   
       Must Use Plugins (1)
   
       WordPress automation by Installatron: by –
   
       Settings
   
       API Enabled: –
       Force SSL: –
       Currency: GBP (£)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: auction (auction)
       auction_simple (auction_simple)
       external (external)
       grouped (grouped)
       redq_rental (redq_rental)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔</img>
       Enforce Approved Product Download Directories: –
       Order datastore: WC_Order_Data_Store_CPT
   
       WC Pages
   
       Shop base: #84 - /shop-all/
       Basket: #8 - /basket/
       Checkout: #9 - /checkout/
       My account: #486 - /my-account/
       Terms and conditions: #6665 - /terms-conditions/
   
       Theme
   
       Name: Woodmart Child
       Version: 1.0.0
       Author URL: http://xtemos.com
       Child Theme: ✔</img>
       Parent Theme Name: Woodmart
       Parent Theme Version: 7.0.4
       Parent Theme Author URL: http://themeforest.net/user/xtemos
       WooCommerce Support: ✔</img>
   
       Templates
   
       Overrides: woodmart/woocommerce/archive-product.php
       woodmart/woocommerce/cart/cart-item-data.php
       woodmart/woocommerce/cart/cart.php
       woodmart/woocommerce/cart/cross-sells.php
       woodmart/woocommerce/cart/mini-cart.php
       woodmart/woocommerce/checkout/form-checkout.php
       woodmart/woocommerce/checkout/thankyou.php
       woodmart/woocommerce/content-product-cat.php
       woodmart/woocommerce/content-product.php
       woodmart/woocommerce/content-single-product.php
       woodmart/woocommerce/content-widget-product.php
       woodmart/woocommerce/global/breadcrumb.php
       woodmart/woocommerce/global/form-login.php
       woodmart/woocommerce/global/quantity-input.php
       woodmart/woocommerce/loop/add-to-cart.php
       woodmart/woocommerce/loop/loop-end.php
       woodmart/woocommerce/loop/loop-start.php
       woodmart/woocommerce/loop/no-products-found.php
       woodmart/woocommerce/loop/orderby.php
       woodmart/woocommerce/loop/pagination.php
       woodmart/woocommerce/loop/sale-flash.php
       woodmart/woocommerce/myaccount/form-login.php
       woodmart/woocommerce/product-searchform.php
       woodmart/woocommerce/single-product/add-to-cart/grouped.php
       woodmart/woocommerce/single-product/add-to-cart/variable.php
       woodmart/woocommerce/single-product/meta.php
       woodmart/woocommerce/single-product/product-attributes.php
       woodmart/woocommerce/single-product/product-image.php
       woodmart/woocommerce/single-product/product-thumbnails.php
       woodmart/woocommerce/single-product/rating.php
       woodmart/woocommerce/single-product/related.php
       woodmart/woocommerce/single-product/sale-flash.php
       woodmart/woocommerce/single-product/tabs/description.php
       woodmart/woocommerce/single-product/tabs/tabs.php
       woodmart/woocommerce/single-product/title.php
       woodmart/woocommerce/single-product/up-sells.php
       woodmart/woocommerce/single-product.php
   
       Square
   
       Environment: Production
       Tokenization Enabled: –
       Debug Mode: Off
   
       Admin
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       multichannel-marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       settings
   
       Daily Cron: ✔</img> Next scheduled: 2023-01-30 18:46:53 +00:00
       Options: ✔</img>
       Notes: 24
       Onboarding: completed
   
       Action Scheduler
   
       Canceled: 1
       Oldest: 2023-01-21 14:04:17 +0000
       Newest: 2023-01-21 14:04:17 +0000
   
       Complete: 1,708
       Oldest: 2022-12-30 15:29:46 +0000
       Newest: 2023-01-30 06:39:39 +0000
   
       Failed: 76
       Oldest: 2022-09-15 04:17:31 +0100
       Newest: 2023-01-21 14:10:56 +0000
   
       Pending: 5
       Oldest: 2023-01-30 22:10:03 +0000
       Newest: 2023-02-05 03:10:03 +0000
   
       Status report information
   
       Generated at: 2023-01-30 07:10:07 +00:00
       `
       ```
   
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16421140)
 * Hi there [@modabbir](https://wordpress.org/support/users/modabbir/)
 * > “type”: “PHYSICAL”
 * From what I gather, based on the transaction log and the [site’s checkout page](https://snipboard.io/08M6yn.jpg),
   you sell via multiple channels. Correct?
 * Just to clarify, what is the sync setting at the store? [Linked here is the related documentation](https://woocommerce.com/document/woocommerce-square/sync-settings/#section-3),
   to clarify things further.
 * A picture is worth a thousand words, as the saying goes, therefore, could you
   also share a screenshot of the screen where the plugin’s settings can be viewed,
   please? [https://snipboard.io/](https://snipboard.io/) is a good (online) tool
   of choice for sharing it here.
 * As I understand, the Falkland Islands are a British Overseas Territory. With 
   the UK being among the supported countries, could you [have a look at the rest of these common issues and see if the issue persists](https://woocommerce.com/document/woocommerce-square/troubleshooting/#section-6),
   please?
 * Looking forward to your response.
 *  Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/)
 * (@modabbir)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16422553)
 * Yes, I am using multiple channels. Woocommerce selected on the  sync setting.
   [https://snipboard.io/6GY1lO.jpg](https://snipboard.io/6GY1lO.jpg)
 * I have accepted 5 transaction successfully. Total 9 transaction, 4 failed. So
   I don’t think the location is an issue. My woocommerce store country is UK.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16422685)
 * Hi [@modabbir](https://wordpress.org/support/users/modabbir/)
 * > Yes, I am using multiple channels. Woocommerce selected on the  sync setting.
 * **Since you sell via multiple channels** (e.g. in-person with Square POS and 
   online), we recommend setting **Square** as your Sync Setting.
 * Using Square as the **Sync Setting** is especially helpful if inventory is shared
   between Square locations. In this case, WooCommerce Products will be overwritten
   with data from the Square product catalog.
 * Kindly go ahead with changing the **Sync Setting** to **Square** and let us know
   if the issue persists.
 * Thank you. 🙂</img>
 *  Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/)
 * (@modabbir)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16422710)
 * This is a multivendor store & I am using WCFM. So please let me know changing**
   Sync Setting** will it be cause any issues?
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16422983)
 * Hi,
 * `This is a multivendor store & I am using WCFM. So please let me know changing
   <strong>Sync Setting</strong> will it be cause any issues?`
 * I understand. You can configure a **staging **site first, so that you can test
   it before making changes to the live site, we recommend [WP Staging](https://wordpress.org/plugins/wp-staging/)
   for quickly spinning up a new test site.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Square Payment Failed’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/square-payment-failed-2/#post-16422983)
 * Status: resolved