Support » Plugin: Flowplayer HTML5 for WordPress » Splash Image Prevents Video from Loading in Chrome

  • Resolved Michael Samson


    I just encountered a very strange and unexpected problem when setting up a splash image using the WordPress plugin version of Flowplayer. My video was playing perfectly in Chrome before adding the splash image. But as soon as I added the image, the video will no longer load and I see this error instead, “HTML5: Video file not found”. If I go ahead and remove the splash image, the video plays again no problem.

    What on earth could be causing this?
    I’ve checked in IE and Firefox, and this problem doesn’t occur there. It’s limited to Chrome.

    Has anyone encountered this and know the cause? I’d be very grateful for any insight.

    ~ Michael

Viewing 2 replies - 1 through 2 (of 2 total)
  • I wanted to add here that I saw the other thread discussing this issue just now. I have temporarily set pre-load to none to circumvent the problem in Chrome.

    This is obviously not a good long-term solution. I find it strange that this issue is somehow initiated by the placing of a splash image.

    Surely there is a better fix for this?

    I’m open to any ideas or feedback…


    ~ Michael

    Plugin Author Ulrich


    Hi Michael,

    This is just for others searching for a solution.

    Some Chrome versions have issues with playing MP4 content. Workaround: List a WEBM before the MP4 source and/or set preload=”none” as video tag attribute.

    This WordPress plugin loads the WEBM file before the MP4 so you only need to add a WEBM file.

Viewing 2 replies - 1 through 2 (of 2 total)
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