Support » Plugin: WooCommerce Stripe Payment Gateway » Spinning Wheel of Death on Checkout Page

  • Resolved venzogroup

    (@venzogroup)


    In short, customers get a spinning wheel of death when they enter this page in an effort to checkout.

    We have WooCommerce fully integrated (shipping zones set) and we have Stripe integrated as well.

    We’re not sure where the issue is coming from:

    – disabled multi-step checkout
    – flushed cache
    – double checked Stripe keys

    Any assistance would be fantastic.

    Thanks,

    Andrew

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @venzogroup

    It sounds like this could be another plugin conflicting with Stripe.

    Here are some troubleshooting steps you can take to resolve this issue:

    1.) To begin, please make sure that your theme and all plugins are up to date.

    2.) Try to deactivate all the plugins except for WooCommerce and Stripe to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

    3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

    If the above steps don’t resolve the issue, please feel free to send us your System Status Report to help us troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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