Spinning circle when trying to edit, delete or set location of sidebar

  • Resolved mgreis

    (@mgreis)


    6 years, 8 months ago

    Custom Sidebars is no longer working on one of my sites. On the Widgets page, if I click any of the options under a sidebar – “Sidebar Location”, “Edit” or (Trash), I get the spinning disc and the menu that is supposed to appear never does.

    I have another site where everything is still working as it should (that site is at 4.7.5 rather than 4.8.1).

    Thanks for any help you can provide!

    When I check the Chrome console, here’s what I see under Errors:

    load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:9 JQMIGRATE: Migrate is installed, version 1.4.1
    admin_script.js?ver=4.8.1:52 Uncaught TypeError: settings.data.search is not a function
    at HTMLDocument.<anonymous> (admin_script.js?ver=4.8.1:52)
    at HTMLDocument.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3)
    at HTMLDocument.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3)
    at Object.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3)
    at Object.a.event.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:9)
    at y (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:4)
    at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:4)
    (anonymous) @ admin_script.js?ver=4.8.1:52
    dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3
    r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3
    trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:3
    a.event.trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:9
    y @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:4
    c @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,farbta…:4

Viewing 7 replies - 1 through 7 (of 7 total)
  • Predrag – WPMU DEV Support

    (@wpmudev-support1)

    6 years, 8 months ago

    Hi @mgreis,

    Apologies for the delay here.

    Can you tell me if there are any differences between those two installations except for the WP version as I can’t replicate the issue on WP 4.8.1?

    Have you tried disabling your other plugins and switching to default WP theme so we can see if there are any conflicts on that end?

    Cheers,
    Predrag

    jdailey

    (@jdailey)

    6 years, 7 months ago

    Thank you for using Custom Sidebars. I am going to close this topic and if you send further troubleshooting instructions we can reopen it.

    Thread Starter mgreis

    (@mgreis)

    6 years, 7 months ago

    Switched to Default 2016 theme – still get the spinning circle.

    There are a handful of plug-ins on the problem site (4.8.1) that I don’t also have on the site that does work (at 4.7.5). Some seem like a stretch to be culprits. I’m reluctant to turn all my plugins off (just in case), so perhaps you can suggest which ones I should try:
    – Admin Columns Pro
    – Collapse-o-matic
    – Postie (used very sparingly)
    – RDP WikiPress Embed (testing)
    – RSS Multi-importer
    – WP Crontrol
    – WP Twitter Feeds (not currently using)

    I do have a testing site, but I would have to install and customize the theme I’m using on these two production sites before I could try troubleshooting there. Let me know if that would be helpful.

    Thanks!

    Kasia – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 7 months ago

    Hello @mgreis,

    It is very hard to say which of those plugins might be culprit. Sometimes plugin we suspect at least is causing trouble. In this case we recommend checking them all.

    I do have a testing site, but I would have to install and customize the theme I’m using on these two production sites before I could try troubleshooting there.

    If issue shows on default WordPress theme then you should not need to customize theme on staging – just test plugins you have on site where things are not working.

    kind regards,
    Kasia

    Thread Starter mgreis

    (@mgreis)

    6 years, 7 months ago

    Kasia,

    Thanks – that’s helpful advice.

    I have seen that often enough to know that you’re right – sometimes it is the plugin you last suspect. I guess I was just hoping to avoid testing them all.

    From what you say, I can leave my current them in place while I test the plugins on my working site. Let’s hope that testing them one at a time will turn up the problem (I can’t even contemplate having to turn permutations of multiple plug-ins on and off.)

    I’ll try to get to it in the next couple of days and report back.

    Thanks again!

    Michael

    Thread Starter mgreis

    (@mgreis)

    6 years, 7 months ago

    Hi again,

    OK, so I tested every one of the plugins on the 4.8.1 site that is having the problem. No change.

    I then went over to another site I have. This one was at 4.7.5, the same level as the one that is still working with Custom Sidebars. I had loaded custom sidebars on this site when I first experienced the problem. Since I’m not actually using Custom Sidebars on the site, and I couldn’t think of anything else to do, I updated that site to 4.8.1.

    Lo and behold, no spinning wheel (and no errors in the Chrome console).

    So, to summarize:

    I have a WP 4.7.5 site. No problems with custom sidebars.

    I have a second site using the same theme which I upgraded from 4.7.5 to 4.8.1.
    – Since upgrading, I get a spinning circle when I select “Sidebar Location” or “Edit” for any sidebar on the Widgets screen. The sidebar location menu is visible under the spinning wheel. This happens for all sidebars, not just custom ones.
    – Note that custom sidebars do appear on the site.
    – I can in fact create a new custom sidebar. I just can’t select the location for an existing one.

    I have a third site, also using the same theme, which I just upgraded from 4.7.5 to 4.8.1. The spinning wheel problem does not appear on this site.

    Should I perhaps try uninstalling Custom Sidebars and re-installing it on the problem site?

    Thanks!

    Michael

    Predrag – WPMU DEV Support

    (@wpmudev-support1)

    6 years, 7 months ago

    Hi Michael,

    Doing a re-installation wouldn’t do any harm since the settings are saved in Database so it’s worth a try.

    Could you also tell us which theme you’re using so we can test it out from our end?

    Cheers,
    Predrag

Viewing 7 replies - 1 through 7 (of 7 total)
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