Support » Plugin: WooCommerce » Spinning checkout wheel – Storefront theme

  • Resolved asbchris

    (@asbchris)


    Hello friends and thank you so much.

    I’m so lost and need your help.

    I’m getting the spinning wheel when trying to check out.

    I have a site that uses the Avada theme and Woocommerce, and for the last month, the checkout page will not work.

    I have enabled the default storefront theme, and also disabled all plugins other than Woocommerce.

    Still no luck with anything. I have searched the developer tools, no errors, and XHR settings, it’s loading json.

    I’m on Bluehost.

    All themes and plugins up to date

    Memory is 8gb

    Any ideas friends?

    `
    ### WordPress Environment ###

    WordPress address (URL): https://thriftygolfsupply.com
    Site address (URL): https://thriftygolfsupply.com
    WC Version: 5.4.1
    REST API Version: ✔ 5.4.1
    WC Blocks Version: ✔ 5.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.3.1
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 8 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.20
    PHP Post Max Size: 8 GB
    PHP Time Limit: 6000
    PHP Max Input Vars: 10000
    cURL Version: 7.77.0
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 8 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.4.1
    WC Database Prefix: wp_
    Total Database Size: 64.10MB
    Database Data Size: 52.67MB
    Database Index Size: 11.43MB
    wp_woocommerce_sessions: Data: 0.15MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
    wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ip_geo_block_cache: Data: 3.28MB + Index: 2.19MB + Engine MyISAM
    wp_ip_geo_block_logs: Data: 0.16MB + Index: 0.02MB + Engine MyISAM
    wp_ip_geo_block_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 7.01MB + Index: 1.02MB + Engine MyISAM
    wp_postmeta: Data: 2.64MB + Index: 1.11MB + Engine MyISAM
    wp_posts: Data: 1.24MB + Index: 0.12MB + Engine MyISAM
    wp_redirection_404: Data: 0.54MB + Index: 0.11MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    wp_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders_bkp: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides_bkp: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.23MB + Index: 0.11MB + Engine MyISAM
    wp_users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfConfig: Data: 3.66MB + Index: 0.01MB + Engine MyISAM
    wp_wfCrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfFileMods: Data: 20.18MB + Index: 4.26MB + Engine MyISAM
    wp_wfHits: Data: 0.52MB + Index: 0.02MB + Engine MyISAM
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wfKnownFileList: Data: 10.38MB + Index: 1.32MB + Engine MyISAM
    wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfLogins: Data: 0.17MB + Index: 0.05MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfStatus: Data: 1.08MB + Index: 0.42MB + Engine MyISAM
    wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.12MB + Index: 0.04MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.04MB + Index: 0.05MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 170
    cp_popups: 2
    custom_css: 1
    customize_changeset: 2
    elementor_library: 1
    nav_menu_item: 26
    page: 18
    post: 1
    product: 40
    product_variation: 538
    revision: 41
    shop_order: 83
    shop_order_refund: 5
    slide: 1
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (1) ###

    WooCommerce: by Automattic – 5.4.1

    ### Inactive Plugins (21) ###

    Avada Builder: by ThemeFusion – 3.3.1
    Avada Core: by ThemeFusion – 5.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.4.1
    Contact Form 7 Skins: by Neil Murray – 2.4.2
    Debug Bar: by wordpressdotorg – 1.1.2
    Duplicate Page: by mndpsingh287 – 4.4
    Elementor: by Elementor.com – 3.2.4
    ELEX Amazon Payment Gateway for WooCommerce: by ELEX – 1.4.4
    ELEX Authorize.Net Payment Gateway for WooCommerce: by ELEX – 1.3.9
    ELEX USPS WooCommerce Shipping: by ELEX – 4.1.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    IP Geo Block: by tokkonopapa – 3.0.17.4
    PayPal Express Checkout Payment Gateway for WooCommerce: by ExtensionHawk – 1.1.5
    Redirection: by John Godley – 5.1.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Slider Revolution: by ThemePunch – 6.4.8
    UPS WooCommerce Shipping: by PluginHive – 3.10.4
    W3 Total Cache: by BoldGrid – 2.1.3
    WooCommerce Shipping Pro with Table Rate: by Xadapter – 3.0.6
    Wordfence Security: by Wordfence – 7.5.4
    Yoast SEO: by Team Yoast – 16.4

    ### Must Use Plugins (1) ###

    SSO: by Garth Mortensen
    Mike Hansen – 0.3

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #12 – /shop/
    Cart: #3976 – /cart/
    Checkout: #3978 – /checkout/
    My account: #3981 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Storefront
    Version: 3.7.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 15
    Oldest: 2021-05-20 12:50:33 -0600
    Newest: 2021-06-12 13:12:13 -0600

    ### Status report information ###

    Generated at: 2021-06-12 13:18:51 -06:00
    `

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
Viewing 6 replies - 1 through 6 (of 6 total)
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