Spinning Arrows – Message Sent but no confirmation on page

  • Resolved bjbowen

    (@bjbowen)


    6 years, 1 month ago

    Steps I have taken:
    Disabled All Plugins
    Switched theme to twenty fourteen
    Updated the theme
    Reverted back to v4.7

    Those steps didn’t resolve the issue.

    The mail is being sent, but the confirmation that the form was submitted successfully never appears. Arrows just keep spinning.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    6 years, 1 month ago

    You get this error at the bottom of the every HTTP response. Fix it first.

    <!-- WP Super Cache is installed but broken. The constant WPCACHEHOME must be set in the file wp-config.php and point at the WP Super Cache plugin directory. -->

    darrenc4

    (@darrenc4)

    6 years, 1 month ago

    hi, I have exactly the same issue. problem is I dont have wp super cache installed. so wondering what causes the issue? thanks.

    this is the link to contact form.
    https://www.sointime.com.au/contact/

    Thread Starter bjbowen

    (@bjbowen)

    6 years, 1 month ago

    Okay! Thank you for helping me troubleshoot this!

    The issue with this site was because of WP Super Cache code that Hostgator had put in the htaccess file and the wp-config file.

    I inherited the site and transferred to a different host, but didn’t look at those two files to see if the host company had injected any code.

    If you’re having this problem, (and I know a lot of people are) maybe take a look at htacess and wp-config to see if there is any WP Super Cache code injected.

    At first, this was very confusing because I don’t have WP Super Cache installed.

    It is working fine now… thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)
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