Support » Plugin: WooCommerce » Spinner on cart page

  • Resolved ezzmay007

    (@ezzmay007)


    the cart page loads okay to being with, but as soon as you put data in the shipping & billing section, the loading/spinner comes up and never goes away. Ive disabled plugins and tested on different browsers but i cannot work out why this is happening? please help this is a disaster.

    p.s it also seem to happen when you use google chrome autofill, which enters the address data then the spinner comes up

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Three Sons

    (@3sonsdevelopment)

    Hi @ezzmay007,

    I took a look at your checkout and ran into the same issue with a Sydney address. Looking at the source code, it appears that the caching plugin is combining some scripts that are used on the page. It’s possible that is preventing them from working correctly.

    Have you tried disabling this on the cart/checkout pages to see if it works correctly? Sometimes it’s necessary to disable these features inside of the caching plugin and not just disable the plugin.

    See if that makes a difference here for you.

    Cheers

    Hi Three Sons, The only caching plugin i use is fast velocity minify, which combines the js files. Ive changed the plugin settings so its now not combining any js files (as i wasnt sure which specific file was causing the issue) and sadly the issue still persists.

    Does it still look like files are being combined from your end?

    Im not sure how to check this myself ive looked in the console but can work out where the error is

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Hi there @ezzmay007 I see you reported this thread to the moderators. Please note that we are just the folks who enforce the rules around all of WordPress.org.

    Reporting to moderators doesn’t get any faster support, instead it just kind of attracts attention from folks whose radar you probably don’t want to be on. 😉

    If you really do need a moderator, please add a reply letting us know why before you hit the report button.

    Otherwise, please hang in there for the plugin’s support to reply when they can.

    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hello @ezzmay007,

    I appreciate your checking on that for me. That did clear up the combined JavaScript files, but unfortunately, it did not fix the issue. I opened up the network tab in the developer tools to see what was happening when the address is updated.

    The system should make an AJAX request to get the shipping information when the address is entered/changed. I noticed that these requests weren’t getting a response. Here’s a screenshot of what I’m seeing.

    request

    Unfortunately, it’s giving any information or error codes to help narrow things down. So here’s what I would suggest next. In your dashboard, go to WooCommerce > Status > Logs. Use the drop-down at the top to look for any critical error logs from today. Then click the view button next to the drop-down if you find one.

    Hopefully that will shed some light on what’s happening.

    If you don’t see one, then here’s what I would try next. Install and activate the Health Check and Troubleshooting plugin. You can use it to test your theme and plugins without affecting the live site for customers.

    https://wordpress.org/plugins/health-check/

    Use it to switch to the Twenty Nineteen theme and disable all plugins except for WooCommerce and Stripe. Then see if checkout works as expected. If it does, then that likely indicates an issue with the theme or one of the plugins. Begin deactivating these again, testing as you go. The last item activated before the checkout stops working is likely the cause of the trouble.

    Let me know what you find out and we’ll go from there.

    Thanks

    @macmanx sorry mate, i have no idea how it got reported? i didnt mean to do it whatsoever. super weird. Thanks anyways and thanks for the tips, will be much more careful in future, its never happened before so i have no clue how it even happened???
    Thanks
    Erin

    @3sonsdevelopment Hmm okay thats tricky then.

    Well i checked the woocommerce logs, no errors logged today.
    I turned wp-debug to true, and checked those logs, nothing there either, or in my error.log in my root dir. Painful…..

    Ill have to do the health check thing you suggested and see if we can find any joy there, so weird that nothing is showing what the error is.

    Thanks

    wow super weird, once i disabled “BIALTY – Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce” all seems to be working fine now? this was the last plugin i would suspect, but it seems to have done the trick, ill do a bit more testing before i declare this fixed, but its looking good =)

    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hey @ezzmay007,

    That would not have been my guess either! I’m glad you were able to track down the cause. If you run into any trouble, let us know.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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