Title: SPF and DMARC errors
Last modified: September 21, 2021

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# SPF and DMARC errors

 *  Resolved [mobilemuseumofart](https://wordpress.org/support/users/mobilemuseumofart/)
 * (@mobilemuseumofart)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/spf-and-dmarc-errors/)
 * Hi, so I’m having issues with emails from PayPal processed appointments not being
   sent, so we’re unaware of these coming in. I ran a test email and got the following
   errors.
 * `spf`
 * `Action Needed: It doesn't look like the SPF record required by your SMTP server
   has been added to your domain. Please contact your SMTP server provider for details
   on how to find the SPF record, and how to add this record to your domain's`
 * `dmarc`
 * `Action Recommended: It doesn't look like DMARC has been set up on your domain(
   mobilemuseumofart.com). We recommend using the DMARC protocol because it helps
   protect your domain from unauthorized use. Please check out our step by step 
   guide for details on how to add this record to your domain's DNS.`
 * I followed [this article](https://wpmailsmtp.com/how-to-create-dmarc-record/)
   and was able to get a DMARC record added, and I’m waiting on it to come through.
   However, I’m hitting a wall with the spf record. Can someone point me in the 
   right direction? TIA
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fspf-and-dmarc-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/spf-and-dmarc-errors/#post-14898527)
 * Hi [@mobilemuseumofart](https://wordpress.org/support/users/mobilemuseumofart/),
 * Thanks for reaching out! If you’re using your web host’s email platform, please
   get in touch with their support and ask them to set up your SPF record.
 * If you’re using Google Workspace, Office 365, or any other email platform, you
   need to check their documentation on how you can implement an SPF record.
 * I hope this helps. Thanks! 🙂
 *  Thread Starter [mobilemuseumofart](https://wordpress.org/support/users/mobilemuseumofart/)
 * (@mobilemuseumofart)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/spf-and-dmarc-errors/#post-14926455)
 * Hey, [@darshanaw](https://wordpress.org/support/users/darshanaw/)! Thanks for
   your reply. I fixed those errors, but I’m still running into certain emails not
   showing up. This is the error I get, “Mailer: Other SMTP SMTP Error: Could not
   authenticate.” Any ideas on what the issue could be?
 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/spf-and-dmarc-errors/#post-14945964)
 * Hi [@mobilemuseumofart](https://wordpress.org/support/users/mobilemuseumofart/),
 * Thanks for getting in touch! The error indicates that your site isn’t able to
   authenticate you with the provided SMTP credentials. There could be some reasons
   for SMTP authentication failure, your mail server could be down, your SMTP credentials
   are incorrect, SMTP authentication is not enabled for your account, your webserver
   is placing a firewall to block the SMTP connection. Please contact your web host
   provider with the full SMTP error log ([https://a.supportally.com/YUndL9](https://a.supportally.com/YUndL9))
   and they should be able to resolve that
 * Alternatively, you could switch to another mailer. We have documentation on each
   of our available mailers: [https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/](https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/)
 * I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘SPF and DMARC errors’ is closed to new replies.

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## Tags

 * [spf](https://wordpress.org/support/topic-tag/spf/)

 * 3 replies
 * 2 participants
 * Last reply from: [Darshana](https://wordpress.org/support/users/darshanaw/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/spf-and-dmarc-errors/#post-14945964)
 * Status: resolved