Support » Plugin: WooCommerce Product Carousel Slider » Speed up slider responsive load time

  • Resolved vm_design


    No one has responded to my ticket in the paid version on, so I’m hoping I’ll have a better response time here:

    I have several sliders displayed in tabs. When I switch between the tabs the slider seems to take a while to load, making the transitions very jerky and not smooth. Can you offer advice for loading your sliders faster? It seems like it is loading a 3 column laying first before switching to the 5 column layout. – Where I’m talking about is below the hero image.

    The page I need help with: [log in to see the link]

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  • No one has responded to my ticket in the paid version on

    Even if this is the case, since you’re using the paid commercial version of this plugin, we still recommend you go to their official support channel so you can get support from the people who know it best:

    Forum volunteers are not given access to commercial products so they would not know about the plugin functionality or configuration. The vendors are the best resource as they are responsible for supporting their commercial products. Also, as the vendor is aware, commercial products are not supported in these forums.

    I’m not sure how else I’m supposed to get in contact with the developer as they seem to be more responsive on here than their own support forum. Either way, my question applies to the free plugin too. I’m asking for help with the plugin load speed.

    • This reply was modified 2 years, 11 months ago by vm_design.


    Thank you very much for supporting us buying the pro version. And we are very sorry to be a little late to reply. Please accept our apology.

    By the way, we have tested our plugin as well as checked your website. Our plugin is very optimized and it loads fast. We can see that you have used 7 sliders on a single page. So, if you do not have a very high-speed internet connection and a good computer, you will face a little slowness. Because it takes a good amount of time to loads a lot of images for 7 sliders. Besides, you are using the sliders in a tab which is provided by the theme and your theme uses fade in effect with a transition which also may make you think the slider is loading slow. Actually, the slider is loading normally but the fade in effect gives a slowish effect.

    And regarding loading 3 items first before using 5 items in a row, we will look into it in detail. If you have any more question, please feel free to ask us anytime. We will be very happy to assist you.

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