Support » Plugin: Autoptimize » After understanding the plugin…

  • At first… I am sorry about my hasty review.
    ok,.. so with basic setting maps with beaver builder are not shown with this plugin – but that can be probably easily corrected in the settings.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Frank Goossens

    (@futtta)

    Zoukspot
    ★☆☆☆☆ You’re doing it wrong

    If I could review your review, the title would be “you’re doing it wrong”. Because, you are indeed doing it wrong @zoukspot, on multiple levels.

    First and foremost; optimizing JavaScript can be tricky and it is not uncommon to have to adjust AO (or any JS-optimizer) configuration to fix things. So if you have a problem in your context (beaverbuilder) and you don’t configure AO to fix that problem but simply deactivate AO instead, then you’re doing it wrong.

    But your doing it wrong on another level as well;
    1. If something (say a plugin) doesn’t work, you’re supposed to look at the controls (in this case, the settings page) to see if you can fix it there (spoiler: I’m 100% this is fixable without having to deactivate AO entirely).
    2. If you can’t find your way around those controls (the settings-page) you’re supposed to look in the manual (in this case; the FAQ). RTFM, as they used to say in the days of yore.
    3. If the manual (that great FAQ) doesn’t help you fix your stuff, you could ask customer service (in this case; the forum) for assistance. I tend to “hang out” there quite often and am very responsive.

    If you’ve gone through these steps and you still can’t get your something (a plugin) working and you feel you haven’t received the support you think you’re entitled to, then (and as far as I’m concerned, only then, but I might be biased) you can post a negative review about how bad that piece of junk broke your site.

    Now I can’t know for sure if you had a look at the settings page or the FAQ (although I would very much doubt that), but I know for a fact that you haven’t sought help for your problem. So why, might I ask, are you posting a 3-star review if you clearly did no effort to look for a solution for your problem yourself?

    Based on all of this, I can only rate your review with 1 star. I will gladly reconsider my review, if you reconsider yours.

    (sorry, bad day at the office and kind of frustrated about pointless reviews like these. you’re not the first, you won’t be the last, but you happened to be in the wrong place at the wrong time. no hard feelings. well, not a lot of them anyway 😉 )

    frank

    @zoukspot: A review like this one can be very hurting to the developer (Frank) who is very serious about his software. Also on top of that he provides a great support. (If you login to the plugins page https://wordpress.org/plugins/autoptimize/ it clearly states that 100 out 130 support threads were marked resolved in last two months). That is a great figure considering the fact that users like you and me do not pay for the support.
    And trust me not many plugin developers are so helpful. I use a caching plugin along with autoptimize. It is a superb plugin does an amazing job. but there is one issue though, it seems to break customizer. I have informed the developer using the support channel, but its been well over a month… no response from the developer. Now what should I do??? leave a crappy review…?? (I can do it, but I won’t) because I am using a free software (which do not come with any guarantees or warranties), if the developer fixes it great,but if he thinks it is not worth his time an effort, I will find another plugin and move on.

    Plugin Author Frank Goossens

    (@futtta)

    ★★★★★ A for effort

    but were you able to get this working zoukspot? can I help you in anyway to earn those 5 stars? 🙂

    frank

    Plugin Author Frank Goossens

    (@futtta)

    Confession; I feel like somewhat of a jerk for my “meta-review”, fearing I have bullied you into upping your rating (which at 3 stars wasn’t horrible anyhow). Sorry for that!

    frank

Viewing 4 replies - 1 through 4 (of 4 total)
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