Specific Product Follow-Up won’t send when user didn’t opt-in

  • Resolved Dave van Hoorn

    (@davevanhoorn)


    5 years, 9 months ago

    Hi guys,

    I’m having trouble sending a transactional mail via Mailchimp after users purchase a certain product. It does work when the user signs up for the newsletter on checkout, but it won’t even send the email from Mailchimp when the user decides to not join for the newsletter at checkout in the store.

    Is it possible to send a Follow Up On Purchases automated Ecommerce email to someone who bought a product, but did not join the newsletter (a ‘Non-subscribed Contact’)?

    Summary:

    • ✓ Connecting my store works
    • ✓ Syncing products works
    • ✓ Order notifications work
    • ✗ Follow up on specific product only works when the user subscribes to the newsletter on check-out. I’d like to use the automated functionality also when users decide to not want to receive the newsletter.

    Thanks, and keep up the good work.

    Dave

Viewing 1 replies (of 1 total)
  • Plugin Support khungate

    (@khungate)

    5 years, 9 months ago

    Hi Dave, thanks for reaching out. I believe this question may be best suited for the MailChimp support team over at https://mailchimp.com/contact/ since it’s more of a functionality question of the platform itself and not the plugin. If you’ve got a question about the plugin we’ll be happy to help you anytime.

Viewing 1 replies (of 1 total)
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