• fsm22

    (@fsm22)


    When buying this plugin, you’ll receive daily spams, but never an informative email about what is coming or a simple road map (their road map page is inexistant). Most features are half-baked and you’ll be a beta-tester.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Orderable

    (@orderable)

    Thank you for taking the time to share your experience with us. We’re sorry to hear that your expectations were not met, and we truly appreciate your feedback to help us improve.

    Concerning the email frequency, I wanted to clarify that we only send one email per week to keep our customers updated. We understand that different people have different preferences when it comes to communication frequency, so you’re more than welcome to unsubscribe from our email list at any time if you feel it’s too much.

    In response to your comment about our roadmap, we’d like to assure you that we indeed have a roadmap available to view at my.orderable.com/roadmap. We constantly update it with the latest developments and upcoming features.

    Additionally, we frequently provide updates and news about our plugin on our Facebook group, which is a warm and friendly place for all Orderable users. You can join us at https://www.facebook.com/groups/orderable to stay updated and connect with other users.

    Regarding your concerns about the plugin’s features, we’d love to get a little more detail on which ones didn’t meet your expectations. We’re committed to continuous improvement and your detailed feedback will help us identify and fix any issues more effectively. If you would be so kind, could you provide more specific feedback on which features you found half-baked or felt like you were beta-testing?

    Thank you again for your valuable feedback.

    Thread Starter fsm22

    (@fsm22)

    1. There is no middle ground between totally unsubscribing totally and receiving emails every week.
    2. Still no roadmap page accessible to either public or users
    3. 3 updates in a week, vs every 4 months, something went wrong, it speaks for itself

    Cheers

    Plugin Author Orderable

    (@orderable)

    Hey, thanks for clarifying.

    1. Noted. We’ve just switched over to ActiveCampaign which should allow us to manage individual lists – Newsletter/Product Updates/etc.
    2. https://my.orderable.com/roadmap/ is visible to Pro users when you log in to your account.
    3. We just rolled out a big update (multi-location). Nothing has gone wrong, but patches were expected after a big release like this. We tried to capture a lot of the potential issues during our beta-testing phase, but everyone has different combinations of servers/plugins/etc. I’m pleased our team has been responsive to any issues flagged.
    Thread Starter fsm22

    (@fsm22)

    1 star review confirmed, “nothing has gone wrong” sums it up

    Daniel Iser

    (@danieliser)

    @fsm22 – Fast updates mean nothing, in fact it means the author is actually both listening and responsive.

    Even with large beta test groups you simply can’t test for every server, theme, plugin, cache combination possible in the WordPress ecosystem.

    But when they do come up right after update goes out, get them patched them as fast as possible.

    Patching rapidly as soon as issues are reported serves multiple purposes:
    – Less users ultimately download the bugged versions.
    – Users who did have issues get fixed asap.

    As to newsletter I can’t speak to that..

    PS, no affiliation with these guys or their products, just noticed your comment which clearly indicates misinformed opinions about multiple updates.

Viewing 5 replies - 1 through 5 (of 5 total)
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