Spam Issues

  • mbajadek

    (@mbajadek)


    1 year, 7 months ago

    Developed a WordPress site for a client and not too long after it went live, they started to receive spam emails. Not sure how this can be a WordPress issue but at this point I have run out of options to resolve it. The contact form being used is a CONTACT FORM 7 form. After my client informed me of the spam, I changed the forwarding email address, of the form, to my personal email address. I didn’t receive spam, yet they kept receiving it. I then deleted the form and they kept receiving it. I deleted the Contact Form 7 plugin .. they kept receiving it. Not sure how this can be .. any ideas? BTW .. WordPress and plugins are updated and I removed the staging and development sites.

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  • raytan12

    (@raytan12)

    1 year, 7 months ago

    Hi @mbajadek ,

    Have you asked your client to forward you a copy of the spam email so you can see if it was really sent via CF7?

    I have such issues before with one of my clients and asked them to forward me the spam email then I found out that email was sent directly to their email, not via CF7. Sometimes clients do not know how to differentiate spam email sources. Long story short, my client got the issue fixed by contacting their email provider (who is also the web hosting provider).

    Hope this helps.

    Thread Starter mbajadek

    (@mbajadek)

    1 year, 7 months ago

    It is .. because there are checkboxes on the form and the spam email includes them .. so that’s how I know it’s definitely coming from that form. I have also thought that maybe their email was hacked and they attained that CF7 format email from there .. because others, in their address book, are getting the spam as well, which those mail addresses were not included, as a CC, in the CF7 form.

Viewing 2 replies - 1 through 2 (of 2 total)
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