Support » Plugin: Integration for Salsa and Gravity Forms » Source Details not populating

  • I try to record source information for all supporters. I was able to successfully create a hidden field to pass a tracking code (which populates the source tracking code for a new supporter) through my gravity form, but I cannot figure out how to get the Source Details to populate. It simply says “(No Referring info)” for all of the supporters added via the Gravity form.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thanks for your message @craftee123 — Sorry we’ve missed.

    Are you still having issues? If so, please report them and additional details that will help us replicate the situation via email to support@cshp.co and we’d be happy to help!

    • This reply was modified 5 months, 1 week ago by  cornershop.
    • This reply was modified 5 months, 1 week ago by  cornershop.
    Plugin Author drywallbmb

    (@drywallbmb)

    @craftee123 — Sorry for the delay. Unfortunately, Salsa does not support having the “Source” or “Source Details” fields populated via the API, so there’s no way for this plugin (or any other tool utilizing the API) to provide values for those fields, which is why you’re seeing what you’re seeing. This is documented at https://help.salsalabs.com/hc/en-us/articles/360005440014-The-supporter-object

    (I wish Salsa’s API didn’t work this way…)

    craftee123

    (@craftee123)

    Thanks!

    Per the article you sent, Source Details is supposed to be populated with the HTML Referer, but it is populating as null. So is that a Salsa error?

    Plugin Author drywallbmb

    (@drywallbmb)

    Unfortunately, I think it’s a matter of vague documentation. 🙂

    Source Details is populated with the HTML Referrer only when forms are being filled out directly on Salsa-hosted pages — when the API is used for any reason, such as this plugin, it is always “null”. I’d love it if the API worked differently, but this is consistent behavior that I believe is “by design” from Salsa’s perspective.

    • This reply was modified 4 months, 3 weeks ago by  drywallbmb.
Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.