Sorting & pagination of reviews is broken
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Hi all,
I tested comment pagination and sorting (in my case) for product reviews by configuring pagination and sorting in wordpress-settings/discussion.
Unfortunately, it seems that pagination and sorting is applied in that exact order, which means, it paginates first before ordering.
Of course I want to have the latest reviews on page one (and page one should be shown as default) with the newest on top and the oldest at the bottom of the last review page.
Since it seems that sorting is done after pagination, this does not seem to be possible, which is super weird.
E.g. if I configure pagination to 10 with most recent review first, the first page shows the oldest 10 reviews but in reverse chronological order and the last page shows the newest reviews with the very latest at the top.
Is there a way to achieve sorting first before pagination?
Thanks
MarkusPS:
I narrowed it down with Twenty Twenty theme and only WooCommerce as active plugin.
It only affects product reviews, not regular comments.
Regular comments are sorted as expected.
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Hi @markisu72
if I configure pagination to 10 with most recent review first, the first page shows the oldest 10 reviews but in reverse chronological order and the last page shows the newest reviews with the very latest at the top. Is there a way to achieve sorting first before pagination?
I narrowed it down with Twenty Twenty theme and only WooCommerce as active plugin. It only affects product reviews, not regular comments.
Thanks for testing that the product reviews are not sorted as expected even with the Twenty theme active.
Please also test what happens when you temporarily deactivate all other plugins (except WooCommerce).
You can test this out on a staging site using a plugin like WP Staging, without affecting the appearance of the front end.
You can find a more detailed explanation on how to do a conflict test here.
If nothing comes out of the conflict test, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
I already tested everything with only WooCommerce activated as only plugin and Twenty Twenty (see my original post).
The issue occurs in that setting.
I removed the server names from the config.Hope that helps
Markus### WordPress Environment ### WordPress address (URL): *** Site address (URL): *** WC Version: 6.7.0 REST API Version: ✔ 6.7.0 WC Blocks Version: ✔ 7.8.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: de_DE External object cache: – ### Server Environment ### Server Info: nginx/1.17.5 PHP Version: 7.4.30 PHP Post Max Size: 2 GB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.25-MariaDB-1:10.4.25+maria~bionic Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.7.0 WC Database Prefix: co1uw_ Datenbank-Gesamtgröße: 394.09MB Datenbank-Datengröße: 240.59MB Datenbank-Indexgröße: 153.50MB co1uw_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB 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wpcode: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (1) ### WooCommerce: von Automattic – 6.7.0 (Update auf Version 6.8.0 ist verfügbar) ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### p3-profiler.php: von – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop-Basis: #401 - /produkte/ Warenkorb: #97 - /warenkorb/ Kasse: #98 - /zur-kasse/ Mein Konto: #99 - /konto/ Allgemeine Geschäftsbedingungen: #2079 - /agb/ ### Theme ### Name: Twenty Twenty Version: 2.0 Author URL: https://de.wordpress.org/ Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-15 09:08:35 +02:00 Options: ✔ Notes: 19 Onboarding: completed ### Action Scheduler ### Abgeschlossen: 22.731 Oldest: 2022-07-14 23:30:02 +0200 Newest: 2022-08-14 17:12:34 +0200 Ausstehend: 40 Oldest: 2022-08-14 17:16:19 +0200 Newest: 2022-08-21 11:30:34 +0200 Abgebrochen: 4 Oldest: -0001-11-30 00:53:28 +0053 Newest: -0001-11-30 00:53:28 +0053 ### Status report information ### Generated at: 2022-08-15 13:46:26 +02:00Hello there,
Thanks for sending the system status report and following this up.
Ausstehend: 40
Please navigate to WooCommerce > status > scheduled actions > pending run the pending actions (if applicable) then you can allow some time and test again if the issue persists.
If that does not work, can you provide the page URL where the issue is happening so that we can take a closer look?
We’ll look forward to hearing from you, thanks.
Hi @ihereira,
done. Issue persists.
Here is the URL: https://baeibjy.myraidbox.de/produkt/schafmilchseife-eckig/#commentsThis is a test machine which will get deleted automatically in two days.
It had been set up using a backup from the action production system an then I deleted all plugins except Woo and set the theme to Twenty Twenty.Hope that helps
Hello,
WooCommerce: von Automattic – 6.7.0 (Update auf Version 6.8.0 ist verfügbar)
You can also update your WooCommerce version, to do that please check our documentation:
https://woocommerce.com/document/how-to-update-woocommerce/Can you provide a URL to the page that has the pagination and sorting? That will help to take a better look at the issue.
Thanks.
Dear @ihereira,
thanks for your feedback.
I would prefer though, if you would try to reproduce the issue on your side.
Im my previous post, I provided the link you asked me for already.
Unfortunately, the demo box now has been deleted automatically 1 hour ago.I created a new one and this is the link where you can see the issue: https://b1c2y.myraidbox.de/produkt/test/#comments
The comment order (older to newest) is: 1,2,3,4,5,6,7,8,9,10
Pagination is set to 5, first page to be shown as default, newest reviews first.
The first page does NOT show the newest reviews.
You can sort out any side effects from other plugins etc. because this is a FRESH installation with WP 6.0.1 and Woo 6.8.0.
It is in the core.
Hope that help, thanks
MarkusHello,
Product reviews are part of WordPress comments. Sorting and pagination settings are coming from the WordPress discussion settings under Wp-Admin > Settings > Discussion.
I’d recommend raising the question on the WordPress forum: https://wordpress.org/support/forum/how-to-and-troubleshooting/Hi @maykato ,
my endeavour to clarify this issue started in the WordPress forum.
It works as expected with normal post comments.
Only with WooCommerce product reviews it is broken.
That is why the WordPress guys told me to put the issue here.
It’s only broken with Woo product reviews.I feel it makes not much sense to discuss an issue only occurring with Woo in the WP forum, especially since comments sort and paginate right for normal posts.
Best
MarkusHi @markisu72,
Using the “show recent comments first” option in WordPress applies only to each individual page and not to all comments on that product. So this is the default behavior for WooCommerce reviews as well, and if you want to change it, you’d need either a plugin or custom code.
These are some resorces that I’ve found related to this topic:
* https://stackoverflow.com/questions/52504215/how-to-reverse-wordpress-comments-pagination
* https://github.com/wp-plugins/fix-reversed-comments-pagination
* https://gist.github.com/stuartduff/ce0e0c1a9c382a2ac664
* https://www.wpcodetips.com/woocommerce-tutorials/how-to-display-most-recent-woocommerce-product-reviews-first/If you want to go for custom coding and require more help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at https://woocommerce.com/customizations/.
I hope this helps.
I’d like to cuss, but I’ll just say that this is a malfunction, and since nobody is responsible then broken comments pagination is the norm. A separate plugin shouldn’t be necessary to accomplish what should be default behavior. Maybe it just points to not enough people using WooCommerce that have popular products, so most people are never going to notice. Excuse me while I go bury my head in the sand so I can fit in.
😀
Howdy @skunkbad 👋
Feel free to request new features and extensions via GitHub. Our Product teams regularly review requests and consider them valuable for product planning. Below is a direct link to that page:
https://github.com/woocommerce/woocommerce/issues/new/choose
Thank you for chiming in!
cc @markisu72 🙂
@anastas10s , Since I made my own custom pagination fix for this problem, I don’t need it fixed on your end, but let’s be honest; anyone that’s worked with pagination in other frameworks or applications would know that yours is broken. It’s not a feature request to fix something that’s not right. I’m not going to request a “new feature”, and the woocommerce team can just own this for as long as it takes for them to see the light.
Hi,
we experienced exactly the same problem as @markisu72 described here.
After doing a lot of tests (only WP and WooCommerce enabled, default theme) I can agree that this is definitly a WooCommerce bug.
Hope you guys can fix that soon, other wise pagination on product detail pages does not make sense if the latest comment is not on top and on page 1 (like on amazon….):: Paul
@skunkbad would you share your fix with me?
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