Sorting not working

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    1 year, 3 months ago

    Hi there @belgins

    As I understand, you are reporting that sorting on the site at https://toolsnet.bg/.

    Whilst checking the site, I am able to sort products by cheapest price, as showcased in the screenshot linked here.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist link here in your reply, once you have that.

    • This reply was modified 1 year, 3 months ago by anastas10s (woo-hc). Reason: added showcase screenshot
    Thread Starter belgins

    (@belgins)

    1 year, 3 months ago

    This sorting is the problem https://prnt.sc/OkIcMwbDWRv6

    https://gist.github.com/toolsnetbg/60e0e4019a32280aa3cc70ff5f1d5da9

    xue28 (woo-hc)

    (@xue28)

    1 year, 3 months ago

    Hi @belgins

    Thanks for sharing the screenshot above.

    I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. Sorting is working fine on my personal site as seen below:

    Before sorting:

    After clicking the Sorting button:

    As for the System Status Report, I am not seeing anything suspicious. Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    1 year, 2 months ago

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

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