Support » Plugin: Ninja Forms Contact Form - The Drag and Drop Form Builder for WordPress » Sorry, you are not allowed to access this page. on Ninja Forms menu item

  • Resolved emilysparkle

    (@emilysparkle)


    when i try to access my forms list in my admin via the left menu, i get the error: Sorry, you are not allowed to access this page.

    i don’t get it on the submissions, import/export, settings or the get help menu items.

    edited to add the system report from the help page:

    ### Environment ###

    Home URL: https://shalisandersartist.com
    Site URL: https://shalisandersartist.com
    Ninja Forms Version: 3.2.8
    WP Version: 4.9.1 – Supported
    WP Multisite Enabled: No
    Web Server Info: Apache
    PHP Version: 5.6.30
    MySQL Version: 5.6.32
    PHP Locale: negative_sign: </br>
    WP Memory Limit: 40M
    WP Debug Mode: No
    WP Language: Default
    WP Max Upload Size: 64 MB
    PHP Post Max Size: 65M
    Max Input Nesting Level: 64
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: No
    Server IP Address: 50.62.208.194
    Host Name: p3nlwpweb194.shr.prod.phx3.secureserver.net
    SMTP: relay-hosting.secureserver.net
    smtp_port: 25
    Default Timezone:

    ### Plugins ###

    Activated Plugins: ManageWP – Worker by ManageWP version 4.3.3
    Antispam Bee by pluginkollektiv version 2.7.1
    Contact Widgets by GoDaddy version 1.4.1
    Custom Facebook Feed by Smash Balloon version 2.4.6
    Enable Media Replace by Måns Jonasson version 3.1.1
    Google Analytics Dashboard for WP (GADWP) by Alin Marcu version 5.1.2.5
    Google Analytics by ShareThis version 2.1.3
    Instagram Feed by Smash Balloon version 1.5.1
    Limit Login Attempts Reloaded by wpchefgadget version 2.6.3
    Ninja Forms by The WP Ninjas version 3.2.8
    Ninja Woo Store Manager by version
    Post Types Order by Nsp Code version 1.9.3.6
    WooCommerce Product Carousel Slider by ADL Plugins version 3.0.2
    Quotes Collection by Srini G version 2.0.9
    Regenerate Thumbnails by Alex Mills (Viper007Bond) version 3.0.1
    Search Engine Visibility by GoDaddy version 0.5
    Shortcodes Ultimate by Vladimir Anokhin version 5.0.2
    Simple Custom Post Order by Colorlib version 2.3.2
    Social Media Feather by socialmediafeather version 1.8.4
    SSL Insecure Content Fixer by WebAware version 2.5.0
    WangGuard by WangGuard version 1.7.3
    Widget Logic by wpchefgadget
    alanft version 5.9.0
    Widgets On Pages by Todd Halfpenny version 1.4.0
    WooCommerce Reviews Manually Approved by Tim Eckel version 1.1
    USPS (BASIC) WooCommerce Shipping by XAdapter version 1.1.15
    Woocommerce Bulk Attribute Manager by Varun Sridharan version 2.2.1
    WooCommerce Cart Tab by jameskoster version 1.1.1
    WooCommerce Customizer by SkyVerge version 2.5.0
    WooCommerce Stripe Gateway by WooCommerce version 4.0.1
    WooCommerce Stock Manager by Vladislav Musílek version 1.2.1
    WooCommerce by Automattic version 3.2.6
    WordPress Importer by wordpressdotorg version 0.6.3
    WP Mail SMTP by WPForms version 1.2.2
    WPtouch Mobile Plugin by WPtouch version 4.3.23

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Zach Skaggs

    (@wpnzach)

    This seems like its most likely a conflict with another one of your plugins. Can you try with other plugins disabled, and maybe even on a default WordPress theme like Twenty Seventeen to see if that solves the issue?

    Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

    I’m also getting this same issue after adding new users (“Editors”) and using the recommended code snippets from Ninja’s main site to add permissions for those users.

    Same here. Used the ninja_forms_admin_parent_menu_capabilities, ninja_forms_admin_all_forms_capabilities, and ninja_forms_admin_submissions_capabilities capability filters all works until I try to download the submissions.

Viewing 3 replies - 1 through 3 (of 3 total)
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