Support » Plugin: Easy Digital Downloads - Simple eCommerce for Selling Digital Files » Sorry, trouble retrieving payment receipt.

  • Resolved Harvinder Singh Sharry


    A couple of months ago everything is working fine. but from the last month, I’m facing this issue “Sorry, trouble retrieving payment receipt.”

    Payment History and Customer are successfully updated after payment and the user receiving its login detail and purchase receipt in the right format.

    here is a detail of the system.

    ### Begin System Info ###

    — Site Info

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV:

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 65.0.3325.181
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/65.0.332
    5.181 Safari/537.36

    — WordPress Configuration

    Version: 4.9.5
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Divi Child
    Parent Theme: Divi 3.0.106
    Show On Front: page
    Page On Front: WordPress Speed Optimization Service (#215529)
    Page For Posts: Unset
    ABSPATH: /home/wpspwjon/public_html/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 5 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

    — EDD Configuration

    Version: 2.9
    Upgraded From: 2.8.18
    Test Mode: Enabled
    AJAX: Enabled
    Guest Checkout: Enabled
    Symlinks: Disabled
    Download Method: Direct
    Currency Code: USD
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs,stripe_customer_id_migration,upgrade_24_subscriptions,recurring_paypalproexpress_logs,fix_24_stripe_customers,recurring_27_subscription_meta
    Download Link Expiration: hour(s)

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page:
    Success Page:
    Failure Page:
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: Test Payment, PayPal Pro, PayPal Express
    Default Gateway: PayPal Pro

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — WordPress Active Plugins

    Akismet Anti-Spam: 4.0.3
    Autoptimize: 2.3.4
    Bloom: 1.2.23
    Contact Form 7: 5.0.1
    Divi Builder: 2.0.68
    Easy Digital Downloads: 2.9
    Easy Digital Downloads – Auto Register: 1.3.9
    Easy Digital Downloads – Checkout Fields Manager: 2.1.4
    Easy Digital Downloads – Content Restriction: 2.2.6
    Easy Digital Downloads – Downloads As Services: 1.0.6
    Easy Digital Downloads – PayPal Website Payments Pro and PayPal Express Gateway: 1.4.4
    Easy Digital Downloads – Zapier: 1.3.5
    Elegant Themes Support: 1.3
    Erident Custom Login and Dashboard: 3.5.5
    Fullwidth Header Extended: 2.0.4
    iThemes Security: 6.9.2
    Login Logout Register Menu: 1.0
    Monarch Plugin: 1.3.25
    Per page head: 1.4.2
    ShortPixel Image Optimizer: 4.10.3
    TinyMCE Advanced: 4.6.7
    UpdraftPlus – Backup/Restore: 1.14.4 (needs update – 1.14.5)
    WP File Manager: 2.1
    WP Mail, Email Logs, Gmail SMTP, PHP Mailer – Mail Bank: 3.0.54
    WP Rocket: 3.0.2
    Yoast SEO: 7.2

    — WordPress Inactive Plugins

    — Webserver Configuration

    PHP Version: 5.6.35
    MySQL Version: 10.1.31
    Webserver Info: Apache

    — PHP Configuration

    Memory Limit: 128M
    Upload Max Size: 2M
    Post Max Size: 8M
    Upload Max Filesize: 2M
    Time Limit: 30
    Max Input Vars: 5000
    Display Errors: On (1)
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Installed

    — Session Configuration

    EDD Use Sessions: Enabled
    Session: Disabled

    ### End System Info ###

    The page I need help with: [log in to see the link]

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