Support » Plugin: Easy Digital Downloads - Simple eCommerce for Selling Digital Files » Sorry, trouble retrieving payment receipt

  • Hi,
    A couple of months ago everything is working fine. but from the last month, I’m facing this issue “Sorry, trouble retrieving payment receipt.”

    Payment History and Customer are successfully updated after happens to users that use Google chrome explorer. It maybe be started after chrome new update.we do not use cache plugins. This problem happens also with last update of edd.

    here is a detail of the system.

    ### Begin System Info (Generated 2020-08-26 15:15:09) ###

    — Site Info

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV:

    — User Browser

    Platform: Android
    Browser Name: Firefox
    Browser Version: 79.0
    User Agent String: Mozilla/5.0 (Android 10; Mobile;
    rv:79.0) Gecko/79.0 Firefox/79.

    — WordPress Configuration

    Version: 5.5
    Language: fa_IR
    Permalink Structure: /%postname%/
    Active Theme: قالب اختصاصی سایت طرح بیست 2019
    Show On Front: posts
    ABSPATH: /home/tarhcom/public_html/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 256M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, abandoned, processing, active, inactive, flamingo-spam

    — EDD Configuration

    Version: 2.9.23
    Upgraded From: 2.9.23
    Test Mode: Disabled
    AJAX: Enabled
    Guest Checkout: Disabled
    Symlinks: Disabled
    Download Method: Redirect
    Currency Code: RIAL
    Currency Position: after
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs,update_file_download_log_data
    Download Link Expiration: 720 hour(s)

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page:
    Success Page:
    Failure Page:
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: سامان کیش
    Default Gateway: سامان کیش

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — WordPress Active Plugins

    Akismet Anti-Spam: 4.1.6
    All 404 Redirect to Homepage: 1.20
    Classic Editor: 1.6
    Contact Form 7: 5.2.1 (needs update – 5.2.2)
    Disable Lazy Loading: 1.1
    Disable XML-RPC: 1.0.1
    Disable XML-RPC Pingback: 1.2.1
    Easy Digital Downloads: 2.9.23 (needs update – 2.9.24)
    Easy Pricing Tables by Fatcat Apps: 2.4.5
    Enable jQuery Migrate Helper: 1.0.1
    Flamingo: 2.2
    Google XML Sitemaps: 4.1.1
    Heartbeat Control by WP Rocket: 2.0
    Page Links To: 3.3.4
    Really Simple CAPTCHA: 2.0.2
    Really Simple SSL: 3.3.5
    Really Simple SSL pro: 2.1.3
    reCaptcha by BestWebSoft: 1.57
    Redirection: 4.8
    Saman Kish EDD gateway: 1.4.5
    Show IDs by Echo Plugins: 1.0.1
    Slider by 10Web: 1.2.34
    Smush: 3.6.3
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.24
    Telegram for WordPress: 1.6.1
    TinyMCE Advanced: 5.5.0
    Ultimate Member: 2.1.5 (needs update – 2.1.7)
    Ultimate Member – reCAPTCHA: 2.1.6
    Wordfence Security: 7.4.10
    WP-Farsi: 4.2.2
    WP-Filebase: 3.4.4
    WP-Parsidate: 3.0.3
    WP Extended Search: 1.3.1
    WP Rollback: 1.7.1
    WPS Hide Login: 1.5.6
    WP Telegram: 2.2.2
    WP User Avatar: 2.2.7
    Yoast SEO Premium: 14.8
    اشتراک طلایی: 3.1.1
    درگاه پرداخت بانک سامان برای افزونه Restrict Content Pro: 1.0
    درگاه پرداخت زرین گیت برای Restrict Content Pro: 3.1.0
    سیستم مدیریت کاربران ویرا: 9.1.0

    — WordPress Inactive Plugins

    EDD Asan Pardakht gateway: 1.2

    — Webserver Configuration

    PHP Version: 7.2.33
    MySQL Version: 5.7.31
    Webserver Info: LiteSpeed

    — PHP Configuration

    Memory Limit: 1024M
    Upload Max Size: 300M
    Post Max Size: 150M
    Upload Max Filesize: 300M
    Time Limit: 150
    Max Input Vars: 3000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    EDD Use Sessions: Enabled
    Session: Disabled

    ### End System Info ###

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @kambizrad

    Thanks for the information.

    Are you still able to view the past payment receipts from your account or not?

    Thread Starter kambizrad


    Hi @pratik-jain
    yes.Customer are able to view and download his past payment receipts in his account.

    Hi @kambizrad

    Does the test payment work for you?



    I’m having the same problem. Payment is successfully done. Even the download link email is sent, but user sees the “Sorry, trouble retrieving payment receipt” in the [edd_receipt] page, after coming back from payment gateway. also, there is no query string in the payemnt receipt page. It’s only the naked url of the page.

    • This reply was modified 1 year ago by Mojtaba.


    I’m having the same problem. I installed the old version of Google Chrome 79, the problem was fixed, but with the Chrome update, the problem still persists.



    apparently Sessions are deleted in the Chrome browser when transferred to the payment gateway



    Did anyone have a solution for this?

Viewing 7 replies - 1 through 7 (of 7 total)
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