Support » Plugin: WP NoteUp » “Sorry, there was an error and your notes may not be saved”

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  • Plugin Author Aubrey Portwood

    (@aubreypwd)

    Do you know how to use the Chrome/Firefox/Safari developer tools? I’m curious what’s happening in your Network tab there…

    At first I thought it was Brave’s shields affecting the performance. Turned shields off and problem continues.

    Error occurs not on the first 403 but after the 500 response code.

    Here’s the network log:

    jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
    editor-height.js?ver=1561756307:17 Uncaught TypeError: Cannot set property ‘rememberNoteHeight’ of undefined
    at editor-height.js?ver=1561756307:17
    (anonymous) @ editor-height.js?ver=1561756307:17
    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    g @ ?v=2.0:6
    _ @ ?v=2.0:6
    o @ ?v=2.0:6
    jquery.js:4 POST https://piensoluegopienso.com/wp-admin/admin-ajax.php?_fs_blog_admin=true 500
    send @ jquery.js:4
    ajax @ jquery.js:4
    window.WPNoteUpSave.prv.save @ save.js?ver=1.3.0:134
    (anonymous) @ save.js?ver=1.3.0:201
    setInterval (async)
    (anonymous) @ save.js?ver=1.3.0:198
    c.fire @ tinymce.min.js:2
    fire @ tinymce.min.js:2
    Rp @ tinymce.min.js:2
    t @ tinymce.min.js:2
    C @ tinymce.min.js:2
    d @ tinymce.min.js:2
    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    g @ ?v=2.0:6
    _ @ ?v=2.0:6
    o @ ?v=2.0:6
    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    g @ ?v=2.0:6
    _ @ ?v=2.0:6
    o @ ?v=2.0:6

    Issue also happening in Safari

    • This reply was modified 6 months, 3 weeks ago by facundobarri.
    kwebdesign

    (@kwebdesign)

    I’m having the same problem. Any ideas yet?

    Plugin Author Aubrey Portwood

    (@aubreypwd)

    I just gave this a test in PHP 7.2, and 5.6 in the latest WP and Safari, Chrome and FF. It’s a fresh WP install with only this plugin installed. Can I get a list of plugins you have installed?

    Any chance this was figured out?

    I’m having the same error. It’s a new site and I was using this on my first post, so I went ahead and deactivated all plugins. I still had the error or errors. I have to close the page as the popup either keeps popping up or there are 1000’s of them.

    I was running php7.2, I changed it to 7.4 to test and got the same error. I’m in Chrome with the newest WP version, and originally was using genesis and a child theme. For testing, I went back just the 2020 theme and I still got the error.

    I love the idea of the plugin. Please let me know if you need any more information from me and thank you for creating this and your work on the plugin.

    Plugin Author Aubrey Portwood

    (@aubreypwd)

    I had already installed it on the latest WP, using the latest twenty* theme, as I had mentioned above and all seemed to be working fine. I will give it another test and see if I can duplicate…

    Same issue here but only if you have something in the Notes field and leave your browser tab open in edit mode for 15-30 mins.

    Plugin Author Aubrey Portwood

    (@aubreypwd)

    Interesting about the 15 minute issue, maybe a nonce is expiring or something… Thanks for the feedback there!

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