Title: Sorry, something went wrong. Sync Problem
Last modified: November 29, 2021

---

# Sorry, something went wrong. Sync Problem

 *  Resolved [faceofdeath](https://wordpress.org/support/users/faceofdeath/)
 * (@faceofdeath)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sorry-something-went-wrong-sync-problem/)
 * My plugin stopped working after an update last night. It currently throws 400
   Bad Request Error. I request your support on the matter.
 * Error:
 *     ```
       11-29-2021 @ 13:24:48 - Response
       code: 400
       message: Bad Request
       body: <!DOCTYPE html>
       <html lang="en" id="facebook">
         <head>
           <title>Facebook | Error</title>
           <meta charset="utf-8">
           <meta http-equiv="cache-control" content="no-cache">
           <meta http-equiv="cache-control" content="no-store">
           <meta http-equiv="cache-control" content="max-age=0">
           <meta http-equiv="expires" content="-1">
           <meta http-equiv="pragma" content="no-cache">
           <meta name="robots" content="noindex,nofollow">
           <style>
             html, body {
               color: #141823;
               background-color: #e9eaed;
               font-family: Helvetica, Lucida Grande, Arial,
                            Tahoma, Verdana, sans-serif;
               margin: 0;
               padding: 0;
               text-align: center;
             }
   
             #header {
               height: 30px;
               padding-bottom: 10px;
               padding-top: 10px;
               text-align: center;
             }
   
             #icon {
               width: 30px;
             }
   
             h1 {
               font-size: 18px;
             }
   
             p {
               font-size: 13px;
             }
   
             #footer {
               border-top: 1px solid #ddd;
               color: #9197a3;
               font-size: 12px;
               padding: 5px 8px 6px 0;
             }
           </style>
         </head>
         <body>
           <div id="header">
             <a href="//www.facebook.com/">
               <img id="icon" src="//static.facebook.com/images/logos/facebook_2x.png" />
             </a>
           </div>
           <div id="core">
             <h1 id="sorry">Sorry, something went wrong.</h1>
             <p id="promise">
               We're working on it and we'll get it fixed as soon as we can.
             </p>
             <p id="back-link">
               <a id="back" href="//www.facebook.com/">Go Back</a>
             </p>
             <div id="footer">
               Facebook
               <span id="copyright">
                 © 2021
               </span>
               <span id="help-link">
                 ·
                 <a id="help" href="//www.facebook.com/help/">Help Center</a>
               </span>
             </div>
           </div>
           <script>
             document.getElementById('back').onclick = function() {
               if (history.length > 1) {
                 history.back();
                 return false;
               }
             };
   
             // Adjust the display based on the window size
             if (window.innerHeight < 80 || window.innerWidth < 80) {
               // Blank if window is too small
               document.body.style.display = 'none';
             };
             if (window.innerWidth < 200 || window.innerHeight < 150) {
               document.getElementById('back-link').style.display = 'none';
               document.getElementById('help-link').style.display = 'none';
             };
             if (window.innerWidth < 200) {
               document.getElementById('sorry').style.fontSize = '16px';
             };
             if (window.innerWidth < 150) {
               document.getElementById('promise').style.display = 'none';
             };
             if (window.innerHeight < 150) {
               document.getElementById('sorry').style.margin = '4px 0 0 0';
               document.getElementById('sorry').style.fontSize = '14px';
               document.getElementById('promise').style.display = 'none';
             };
           </script>
         </body>
       </html>
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Chris M. – a11n](https://wordpress.org/support/users/csmcneill/)
 * (@csmcneill)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sorry-something-went-wrong-sync-problem/#post-15115164)
 * Hi there [@faceofdeath](https://wordpress.org/support/users/faceofdeath/),
 * > My plugin stopped working after an update last night. It currently throws 400
   > Bad Request Error. I request your support on the matter.
 * I can only imagine how frustrating this must be for you!
 * Usually, a `400 Bad Request` error occurs when the server cannot (or will not)
   process the request due to something that is perceived to be a client error.
 * Does this error occur when you attempt to sync your products? Or are there other
   methods of producing this error?
 * If we can determine how you encounter this error on your site, we can try to 
   reproduce it or see if there are other merchants experiencing similar issues.
 * Lastly, could you please share a copy of your site’s System Status? You can find
   it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, paste it here in your response.
 * Looking forward to hearing from you!
 *  Thread Starter [faceofdeath](https://wordpress.org/support/users/faceofdeath/)
 * (@faceofdeath)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sorry-something-went-wrong-sync-problem/#post-15116828)
 * 
    ### WordPress Environment ###
 * WordPress address (URL): [https://www.tarrzz.com](https://www.tarrzz.com)
    Site
   address (URL): [https://www.tarrzz.com](https://www.tarrzz.com) WC Version: 5.9.0
   REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version:
   ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2
   WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language:
   tr_TR External object cache: –
 * ### Server Environment ###
 * Server Info: LiteSpeed
    PHP Version: 7.4.26 PHP Post Max Size: 128 MB PHP Time
   Limit: 500 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d
 * SUHOSIN Installed: –
    MySQL Version: 10.3.31-MariaDB-cll-lve Max Upload Size:
   128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument:
   ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
 * ### Database ###
 * WC Database Version: 5.9.0
    WC Database Prefix: tshirt_ Toplam veritabanı boyutu:
   124.07MB Veritabanı veri boyutu: 111.14MB Veritabanı indis boyutu: 12.93MB tshirt_woocommerce_sessions:
   Veriler: 3.73 MB + Dizin: 0.11 MB + Motor MyISAM tshirt_woocommerce_api_keys:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_attribute_taxonomies:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_downloadable_product_permissions:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_order_items:
   Veriler: 0.08 MB + Dizin: 0.05 MB + Motor MyISAM tshirt_woocommerce_order_itemmeta:
   Veriler: 0.49 MB + Dizin: 0.36 MB + Motor MyISAM tshirt_woocommerce_tax_rates:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_tax_rate_locations:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_shipping_zones:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_shipping_zone_locations:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_shipping_zone_methods:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_payment_tokens:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_payment_tokenmeta:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_woocommerce_log: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_actionscheduler_actions: Veriler:
   0.41 MB + Dizin: 0.19 MB + Motor MyISAM tshirt_actionscheduler_claims: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_actionscheduler_groups: Veriler:
   0.00 MB + Dizin: 0.01 MB + Motor MyISAM tshirt_actionscheduler_logs: Veriler:
   0.31 MB + Dizin: 0.19 MB + Motor MyISAM tshirt_adtribes_my_conversions: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_commentmeta: Veriler: 0.02 MB 
   + Dizin: 0.02 MB + Motor MyISAM tshirt_comments: Veriler: 0.30 MB + Dizin: 0.16
   MB + Motor MyISAM tshirt_iyzico_card: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor
   MyISAM tshirt_iyzico_order: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM 
   tshirt_links: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_options:
   Veriler: 49.44 MB + Dizin: 0.60 MB + Motor MyISAM tshirt_postmeta: Veriler: 23.89
   MB + Dizin: 5.68 MB + Motor MyISAM tshirt_posts: Veriler: 14.19 MB + Dizin: 0.65
   MB + Motor MyISAM tshirt_revslider_css: Veriler: 0.09 MB + Dizin: 0.00 MB + Motor
   MyISAM tshirt_revslider_css_bkp: Veriler: 0.01 MB + Dizin: 0.00 MB + Motor MyISAM
   tshirt_revslider_layer_animations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor 
   MyISAM tshirt_revslider_layer_animations_bkp: Veriler: 0.00 MB + Dizin: 0.00 
   MB + Motor MyISAM tshirt_revslider_navigations: Veriler: 0.00 MB + Dizin: 0.00
   MB + Motor MyISAM tshirt_revslider_navigations_bkp: Veriler: 0.00 MB + Dizin:
   0.00 MB + Motor MyISAM tshirt_revslider_sliders: Veriler: 0.33 MB + Dizin: 0.00
   MB + Motor MyISAM tshirt_revslider_sliders_bkp: Veriler: 0.29 MB + Dizin: 0.00
   MB + Motor MyISAM tshirt_revslider_slides: Veriler: 4.01 MB + Dizin: 0.00 MB 
   + Motor MyISAM tshirt_revslider_slides_bkp: Veriler: 3.50 MB + Dizin: 0.00 MB
   + Motor MyISAM tshirt_revslider_static_slides: Veriler: 0.00 MB + Dizin: 0.00
   MB + Motor MyISAM tshirt_revslider_static_slides_bkp: Veriler: 0.00 MB + Dizin:
   0.00 MB + Motor MyISAM tshirt_termmeta: Veriler: 1.40 MB + Dizin: 0.41 MB + Motor
   MyISAM tshirt_terms: Veriler: 0.04 MB + Dizin: 0.08 MB + Motor MyISAM tshirt_term_relationships:
   Veriler: 0.12 MB + Dizin: 0.25 MB + Motor MyISAM tshirt_term_taxonomy: Veriler:
   0.09 MB + Dizin: 0.03 MB + Motor MyISAM tshirt_usermeta: Veriler: 0.86 MB + Dizin:
   0.48 MB + Motor MyISAM tshirt_users: Veriler: 0.06 MB + Dizin: 0.06 MB + Motor
   MyISAM tshirt_wc_admin_notes: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor MyISAM
   tshirt_wc_admin_note_actions: Veriler: 0.01 MB + Dizin: 0.00 MB + Motor MyISAM
   tshirt_wc_category_lookup: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wc_customer_lookup:
   Veriler: 0.04 MB + Dizin: 0.04 MB + Motor MyISAM tshirt_wc_download_log: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wc_order_coupon_lookup: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wc_order_product_lookup: Veriler:
   0.08 MB + Dizin: 0.08 MB + Motor MyISAM tshirt_wc_order_stats: Veriler: 0.03 
   MB + Dizin: 0.03 MB + Motor MyISAM tshirt_wc_order_tax_lookup: Veriler: 0.00 
   MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wc_product_meta_lookup: Veriler: 0.21
   MB + Dizin: 0.38 MB + Motor MyISAM tshirt_wc_reserved_stock: Veriler: 0.00 MB
   + Dizin: 0.00 MB + Motor MyISAM tshirt_wc_tax_rate_classes: Veriler: 0.00 MB 
   + Dizin: 0.01 MB + Motor MyISAM tshirt_wc_webhooks: Veriler: 0.00 MB + Dizin:
   0.00 MB + Motor MyISAM tshirt_wfblockediplog: Veriler: 0.00 MB + Dizin: 0.00 
   MB + Motor MyISAM tshirt_wfblocks7: Veriler: 0.01 MB + Dizin: 0.00 MB + Motor
   MyISAM tshirt_wfconfig: Veriler: 0.45 MB + Dizin: 0.02 MB + Motor MyISAM tshirt_wfcrawlers:
   Veriler: 0.05 MB + Dizin: 0.02 MB + Motor MyISAM tshirt_wffilechanges: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wffilemods: Veriler: 2.09 MB +
   Dizin: 0.29 MB + Motor MyISAM tshirt_wfhits: Veriler: 0.82 MB + Dizin: 0.15 MB
   + Motor MyISAM tshirt_wfhoover: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM
   tshirt_wfissues: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM tshirt_wfknownfilelist:
   Veriler: 1.14 MB + Dizin: 0.13 MB + Motor MyISAM tshirt_wflivetraffichuman: Veriler:
   1.51 MB + Dizin: 2.14 MB + Motor MyISAM tshirt_wflocs: Veriler: 0.25 MB + Dizin:
   0.06 MB + Motor MyISAM tshirt_wflogins: Veriler: 0.38 MB + Dizin: 0.09 MB + Motor
   MyISAM tshirt_wfls_2fa_secrets: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB
   tshirt_wfls_settings: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB tshirt_wfnotifications:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wfpendingissues: Veriler:
   0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wfreversecache: Veriler: 0.21 
   MB + Dizin: 0.06 MB + Motor MyISAM tshirt_wfsnipcache: Veriler: 0.01 MB + Dizin:
   0.02 MB + Motor MyISAM tshirt_wfstatus: Veriler: 0.07 MB + Dizin: 0.03 MB + Motor
   MyISAM tshirt_wftrafficrates: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM
   tshirt_woodmart_wishlists: Veriler: 0.01 MB + Dizin: 0.01 MB + Motor MyISAM tshirt_woodmart_wishlist_products:
   Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wpforms_tasks_meta: Veriler:
   0.01 MB + Dizin: 0.00 MB + Motor MyISAM tshirt_wpmailsmtp_debug_events: Veriler:
   0.02 MB + Dizin: 0.00 MB + Motor InnoDB tshirt_wpmailsmtp_tasks_meta: Veriler:
   0.01 MB + Dizin: 0.00 MB + Motor MyISAM
 * ### Post Type Counts ###
 * attachment: 799
    cms_block: 3 elementor_library: 1 mc4wp-form: 1 nav_menu_item:
   33 page: 14 post: 4 product: 191 product_variation: 3209 revision: 1992 shop_order:
   451 shop_order_refund: 4 woodmart_sidebar: 2 woodmart_size_guide: 4 wpcf7_contact_form:
   1 wpforms: 1
 * ### Security ###
 * Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
 * ### Active Plugins (18) ###
 * Autoptimize: (Frank Goossens (futtta)) – 2.9.3
    Contact Form 7: (Takayuki Miyoshi)–
   5.5.3 Elementor: (Elementor.com) – 3.4.8 WooCommerce için Facebook: (Facebook)–
   2.6.7 Google XML Sitemaps: (Auctollo) – 4.1.1 iyzico WooCommerce: (iyzico) – 
   3.1.1 Loco Translate: (Tim Whitlock) – 2.5.5 MC4WP: Mailchimp for WordPress: (
   ibericode) – 4.8.6 Wordpress için Facebook: (Facebook) – 3.0.6 Slider Revolution:(
   ThemePunch) – 6.2.23 Safe SVG: (Daryll Doyle) – 1.9.9 WooCommerce Admin: (WooCommerce)–
   2.8.0 WooCommerce: (Automattic) – 5.9.0 Woodmart Core: () – 1.0.25 Wordfence 
   Security: (Wordfence) – 7.5.7 WP Mail SMTP: (WPForms) – 3.2.1 WPForms Lite: (
   WPForms) – 1.7.1.2 WPS Hide Login: (WPServeur NicolasKulka wpformation) – 1.9.1
 * ### Inactive Plugins (2) ###
 * Advanced Order Export For WooCommerce: (AlgolPlus) – 3.2.1
    CTX Feed: (WebAppick)–
   4.4.38
 * ### Settings ###
 * API Enabled: –
    Force SSL: – Currency: TRY (₺) Currency Position: right_space
   Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: 
   Product Types: external (external) grouped (grouped) simple (simple) variable(
   variable)
 * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    
   exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock)
   rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-
   5 (rated-5)
 * Connected to WooCommerce.com: ✔
 * ### WC Pages ###
 * Mağaza giriş sayfası: #10078 – /tisort-sweatshirt-magaza/
    Sepet sayfası: #10075–/
   tisort-sweatshirt-sepet/ Ödeme sayfası: #10076 – /tisort-sweatshirt-odeme/ Hesabım
   sayfası: #10077 – /tisort-sweatshirt-hesabim/ Şartlar ve koşullar: #10065 – /
   tisort-sweatshirt-mesafeli-satis-sozlesmesi/
 * ### Theme ###
 * Name: Woodmart
    Version: 6.2.4 Author URL: [http://themeforest.net/user/xtemos](http://themeforest.net/user/xtemos)
   Child Theme: ❌ – WooCommerce’i kendinizin oluşturmadığı ana bir temada düzenliyorsanız
   yardımcı bir tema kullanmanızı öneririz. Bkz.: Nasıl yardımcı tema oluşturulur?
 * WooCommerce Support: ✔
 * ### Templates ###
 * Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/
   cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/
   cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/
   checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/
   woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php 
   woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-
   widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/
   global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/
   woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/
   woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php
   woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php
   woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-
   login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-
   product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/
   variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/
   single-product/product-image.php woodmart/woocommerce/single-product/product-
   thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/
   single-product/related.php woodmart/woocommerce/single-product/sale-flash.php
   woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-
   product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/
   single-product.php
 * ### Action Scheduler ###
 * Tamamla: 1.340
    Oldest: 2021-11-23 19:35:01 +0000 Newest: 2021-11-30 09:52:19
   +0000
 * Başarısız: 93
    Oldest: 2020-11-04 07:49:56 +0000 Newest: 2021-10-11 13:08:29 
   +0000
 * Bekleyen: 7
    Oldest: 2021-11-30 10:52:12 +0000 Newest: 2021-12-05 19:58:09 +0000
 * ### Status report information ###
 * Generated at: 2021-11-30 12:53:08 +03:00
    `
 * This is exactly the problem, the product is failing in sync and store linking.
    -  This reply was modified 4 years, 5 months ago by [faceofdeath](https://wordpress.org/support/users/faceofdeath/).
 *  [Madison a11n](https://wordpress.org/support/users/madisoncm/)
 * (@madisoncm)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/sorry-something-went-wrong-sync-problem/#post-15118914)
 * Hi there!
 * Thanks for sending over your system status report!
 * Here are a few things to try:
    - The wc_facebook_external_business_id WordPress option cannot be blank or contain
      non-Latin characters. It should look something like this for example: store-
      name-ouh3ylhlrnm0j
    - You can find the wc_facebook_external_business_id in a few ways – in the wp_options
      table in the database or
       on the options page in the website at [https://<your-site>/wp-admin/options.php](https://<your-site>/wp-admin/options.php)
    - Your default WooCommerce currency must be supported by Facebook. You can [check here](https://www.facebook.com/business/help/151451521590943?id=738655959856647)
    - I noticed you have a security plugin – WordFence. You can try temporarily 
      disabling that to make sure it is not interfering with the communication between
      WooCommerce and Facebook
 * Let us know how that goes!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Sorry, something went wrong. Sync Problem’ is closed to new replies.

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 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
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## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [request](https://wordpress.org/support/topic-tag/request/)

 * 3 replies
 * 3 participants
 * Last reply from: [Madison a11n](https://wordpress.org/support/users/madisoncm/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/sorry-something-went-wrong-sync-problem/#post-15118914)
 * Status: resolved