Support » Plugin: WooCommerce Weight Based Shipping » Sorry, shipping is unavailable

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Author Dan


    Have you managed to make working any of the built-in shipping methods? E.g. flat rate?

    What version of WordPress, WooCommerce and Weight based shipping plugin you have currently installed?

    I am using WP 3.8.1, WooCommerce 2.1.4 & Weight based shipping for Woocommerce 1.5.1

    I am able to use Flat Rate and Free Shipping. I do not get an option for Weight Based Shipping (from your plugin) when all three are active.

    When I only have Weight Based Shipping enabled is when I get the error.

    Plugin Author Dan



    Shipping method is not available when Shipping Rate is empty/zero, i.e. when total shipping price is zero. Do you have Shipping Rate set up?

    If yes then please make screenshots of the following WooCommerce admin pages:
    1. Setting -> General tab
    2. Setting -> Shipping -> Shipping Options
    3. Settings -> Shipping -> Flat rate
    4. Settings -> Shipping -> Weight based

    This might help me to reproduce the issue.

    I do have shipping rate setup in the Weight based shipping. Is this what you are referring to?

    Here are the screenshots.

    Note: I have emptied the page cache and still have the same issuee… just forgot to do it before taking these screenshots.

    Plugin Author Dan


    Yeah, that’s what I referred to.

    Thx for screenshots. I tried to reproduce the issue but no luck.

    The only way I can think of to fix the bug is to get the same WP environment as you have and debug it on my machine. To be able to do so I need your WP DB dump and files. Of course any sensitive data you may have such as user records or uploads may be purged at first. Would you mind?

    Removed post – having exact same problem, but turns out it’s a different plugin – AWD Size/Country Shipping. If it’s any consolation, looks like both plugins may have been hit by the update to Woocommerce in the same way.

    Plugin Author Dan


    Correct, that’s a different plugin. Anyway that info might be helpful to investigate the issue. Thx.

    Sorry, this is on the back-burner for a couple days. I’ll be getting into again early this week.

    I have exactly the same problem “Sorry, shipping is unavailable to the United Kingdom (UK). If you require assistance or wish to make alternate arrangements please contact us.”

    The website has been working fine until the last couple of WooCommerce updates (WC 2.1.4 & 2.1.5)


    Plugin Author Dan


    Unfortunately, I can’t reproduce it. It would be great if you provide me WP DB and files for testing. Please read the comment above:

    You can log into my site if you want, how do I contact you?

    Drop the webmaster an email from

    Sorry, I’m in the wrong plugin as well. Doh!

    I’m using this one (which you have fixed) AWD Weight/Country Shipping for WooCommerce

    Many thanks and sorry again for wasting your time.

    Plugin Author Dan


    That’s ok 😉

    Hi there
    I’m having the same prob – using wp 3.8.1 & woo 2.1.4 & AWD Weight/Country Shipping plugin. Not 100% sure which woo upgrade caused it but it was working previously. AS I’m in Ireland my error is: “Sorry, shipping is unavailable to the Rep of Ireland.”

    Sadly that means I’m working on St Patricks Day :-{
    Thanks Niall

    Plugin Author Dan


    Hi Niall!

    It seems you are referring to a different plugin — This one is called “Weight based shipping for WooCommerce” 😉

    Have a good St. Patrick’s Day!


Viewing 15 replies - 1 through 15 (of 23 total)
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