“Sorry message” not being displayed on product page

  • Resolved nickdgreen

    (@nickdgreen)


    3 years, 4 months ago

    Installed the plugin, created a “Sorry Message” and set it to appear after the Price. I’ve set the restrictions to the United Kingdom only and anyone else is not able to buy. Viewed the site “from the US” using Tunnel Bear and I can view all of the products but am unable to buy them because the select number and add to basket are missing (that’s great). But the “sorry message” is not showing on the page. I tried viewing the source for the message but it isn’t present.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Zorem

    (@zorem)

    3 years, 4 months ago

    Hi, do you use a custom product page template?
    The message location in the settings will determine on which product hook to display the message – see this to understand the product page hooks, you need to make sure that the hook you choose exists in your template.

    Thread Starter nickdgreen

    (@nickdgreen)

    3 years, 4 months ago

    Zorem, thanks for the quick response I’ll check that out.

    Regards,
    Nick

    Plugin Author Zorem

    (@zorem)

    3 years, 4 months ago

    Sure, I close the topic, LMK if you need further assistance

    Thread Starter nickdgreen

    (@nickdgreen)

    3 years, 4 months ago

    Zorem,
    I had a look at WooCommerce Single Product Page [Visual Hook Guide] but it is way over my head. I Have tried every option in the Product restriction message position and none of them displays the message. The Short description is included with my product page. The shortcode doesn’t work either and actually displays the shortcode text. I’m using Elementor as a page builder so I deactivated Elementor and retested and the message is displayed using the option “after short description”. It appears that this plugin does not work with Elementor and that is unfortunate because it has exactly the functionality I need.

    Plugin Author Zorem

    (@zorem)

    3 years, 4 months ago

    The plugin works with any page builder as long as it uses the product hooks..

    Thread Starter nickdgreen

    (@nickdgreen)

    3 years, 4 months ago

    Zorem,
    Have you tested it with elementor?

    Plugin Author Zorem

    (@zorem)

    3 years, 4 months ago

    Yes, we have users that work with elementor and as I mentioned, it should work with any page builder who uses the WooCommerce product page hooks.

Viewing 7 replies - 1 through 7 (of 7 total)
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