Support » Plugin: Easync Booking For Hotels, Restaurant and Car Rental » Sorry but your plugin doesn’t work

  • Hi,

    I tested your plugin but it’s doesn’t work, every time i enabling the car rental option it’s turning off automatically.

    Please update your plugin or fix it.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Syntactics, Inc.

    (@syntactics)

    Hi,

    We apologize that you’re experiencing this issue. Can we ask for more details on how the option is turning off automatically? I might need the following details

    1. WP Version
    2. Theme Name and version
    3. Any plugins active

    Looking forward to your response.

    Hi again,

    thank you for your quick reply

    The installed Theme : Astra theme

    Installed plugins :

    Classic editor
    Yoast seo
    wpPricing Builder
    Massive Addons for WPBakery Page Builder
    WPBakery editor
    Contact Form 7
    Astra Pro

    WordPress version : 5.2.4

    H again,

    I disabled all plugin but the car rental option it’s turning off automatically

    Plugin Author Syntactics, Inc.

    (@syntactics)

    Hello!

    Thank you for providing the details. This will greatly help in our investigation. We’ll have our tech team review this issue and get back to you as soon as possible.

    Plugin Author Syntactics, Inc.

    (@syntactics)

    Hello again!

    We tried replicating your setup, but it looks like the plugin is okay on our end.

    Kindly see our recording below:
    https://tinyurl.com/y2kjpuhk

    Please confirm if we have a similar setup or we might have missed something.

    Can you try using the plugin on a different theme as well? Maybe you can try the default themes WordPress comes with.

    Keep us updated. Thank you!

    Hi,

    I tested but it’s not working.

    Also the tab from the sidebar to add car is not available.

    How to contact you to give you the website credentials and you can have a look by yourself.

    Btw the website language is French.

    Regards

    Badr

    Plugin Author Syntactics, Inc.

    (@syntactics)

    Hi Badr,

    You can email me at alaiza@syntacticsinc.com and our team will look into the issue πŸ™‚

    Hi dear,

    An Email has been sent to you.

    Regards

    Badr

    Hi,

    Sorry but your support is very lazy.

    Keep me waiting from 25 October till today and everytime im the one who asking them if there is any update πŸ™‚

    I stopped my website and provided you the login for testing your plugin

    i was unabled to use it to let you fix the issue.

    BUT You didn’t fixed the issue

    Good luck.

    • This reply was modified 9 months, 1 week ago by kiwifu.
    Plugin Author Syntactics, Inc.

    (@syntactics)

    Hi Badr,

    We sincerely apologize that we haven’t responded immediately as we have to review your theme and that the service we provide will be of quality and the plugin will work well with your website. We work with support around 2-3 business days (excluding weekends and holidays) given that the customer’s responses are prompt. The fixes weren’t complete yet and we had to do testing before we can report back that the plugin works well on your website.

    Please let us know if you still wish to proceed with the fixes and we will update you at the end of the day with the updates on what we have done.

    Thank you!

    kiwifu

    (@kiwifu)

    Hi,

    Sorry no need for your plugin any more.

    Good luck with your business.

    Sincerely

    Badr

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Viewing 13 replies - 1 through 13 (of 13 total)
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