Title: Somewhat Misleading
Last modified: February 19, 2017

---

# Somewhat Misleading

 *  [oblivio1](https://wordpress.org/support/users/oblivio1/)
 * (@oblivio1)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/somewhat-misleading/)
 * I would CAUTION any who backs up their site with this plugin then rely on it 
   to restore later. I have noticed that in many cases the newer version of the 
   plugin does not open older versions of the backup. This is insane since backups
   are supposed to be made, stored away then used later.

Viewing 1 replies (of 1 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/somewhat-misleading/#post-8824808)
 * Hello,
 * We assure you the fact that we are periodically updating our plugin, does not
   mean we do not provide full support and problem resolution assistance for all
   our plugin versions. Moreover, an update does not necessarily mean a complete
   change in the archive restore logic, so the issue you described happens quite
   rare but still is solvable. In cases like this you need only submit a ticket 
   here: [https://backup-guard.com/products/backup-wordpress/support](https://backup-guard.com/products/backup-wordpress/support)
   and we will be there for you.
 * You can definitely trust us, we will never leave any customer help request neglected.
 * Regards,
    Lisa Breen BackupGuard, Support Team

Viewing 1 replies (of 1 total)

The topic ‘Somewhat Misleading’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/somewhat-misleading/#post-8824808)