• Resolved Janos Moga

    (@mogaj)


    Hello,

    I woul like to get some insight what may be the problem on the site I am working on now.

    When trying to visit some endpoints on the My Account Page, I get the following error message: “Ungültige Bestellung. Mein Konto
    Affected endpoints: view-shipments, view-shipment, add-return-shipment.

    In the same time I cannot create label for DHL shipping in sandbox mode. I get the following error message: “Your shipper address is incomplete. Please validate your settings and try again.”
    I have filled every fields on the settings page.

    Please, show me what I do wrong. What setting so I miss?

    Thank you!
    J

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author vendidero

    (@vendidero)

    Hi there,

    please try refreshing your permalink-settings and see your Woo settings > Advanced > Endpoints.

    Your shipper address is incomplete. Please validate your settings and try again

    Please check your settings under Germanized > Shipments > Addresses (normal address + return address).

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Hi,

    I refereshed the permalinks and checked the endpoints. I use those endpoint links to display the data on the frontend. Other endpoints are working porperly (profile, orders, addresses, etc.), but the problem is still extists.

    I reviewed the settings under Germanized > Shipments > Addresses (both normal address and return address), it is good, but the error is still present.

    What else can be the issue? I have turned off the DHL for WooCommerce (by DHL), WooCommerce Payments (by Automattic) and WooCommerce Shipping & Tax (by Woocommerce) plugins also. Nothing changed.

    Plugin Author vendidero

    (@vendidero)

    Hi,

    are you using WPML or any other multi-language-plugin? The endpoints are registered via Woo core hooks – works just fine on my test install. If in doubt please try to deactivate all plugins but Woo and Germanized and activate a default theme (e.g. Storefront, TwentyX). Please share a screenshot of your Woo Advanced settings too.

    What else can be the issue?

    The error message is located here: https://github.com/vendidero/woocommerce-germanized-dhl/blob/master/src/Api/LabelSoap.php#L522 – the method checks your settings for completion so I guess there must be something wrong/missing here. Please do also share a screenshot of your shipping address page.

    Cheers

    • This reply was modified 2 years, 7 months ago by vendidero.
    Thread Starter Janos Moga

    (@mogaj)

    Hi,

    Thank you for the quick response. I appreciate it.

    I deactivated all plugins (except Elementor, Germanized and Woo), but the problem is still present.

    I made screenshots of the pages you asked for:
    https://ibb.co/vYk8bKz
    https://ibb.co/Bs87Vxt

    Thank you!

    Plugin Author vendidero

    (@vendidero)

    Hi there,

    settings look good. Could you please provide a screenshot of your edit order page which includes the shipment created and a screenshot of the create-label screen? There seems to be something going wrong in your specific setup..

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Sure.

    These are the screenshots:

    https://ibb.co/PwzfgQq
    https://ibb.co/2vsGG0Y
    https://ibb.co/zPzFCFd

    Thank you!

    Plugin Author vendidero

    (@vendidero)

    Hi there,

    hm, very strange. Did you try to delete the shipment and created a new shipment? Does that work? Are you using the latest Germanized version?

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Hi,

    You mean deleting the shipment in the order or in general?
    This is the latest version, also the lates version of the PRO.

    Thank you!

    Plugin Author vendidero

    (@vendidero)

    Hi,

    in general? What does that mean? I was talking about deleting the shipment on the order screen via the “Delete shipment” link.

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Now I deleted the shipment and then made a new one, but the problem is still exsisting.

    General: Deleting shipment method or other global settings.

    Thank you!

    Plugin Author vendidero

    (@vendidero)

    Hi there,

    hm, sounds strange. Your shipper address (global shipment address settings) has been masked. Could you please make sure to include a house number (e.g. Musterstraße 12a) within the “Address 1” field?

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Hi,

    So by putting everything to “Address 1”, I get another error message when creating a label: “Your DHL API credentials seem to be invalid. Please check your DHL settings.” But it seems that the address issue is solved. Thank you!

    The only problem left at the moment is the My Account Page.

    Plugin Author vendidero

    (@vendidero)

    Hi there,

    The only problem left at the moment is the My Account Page.

    Please do also try to re-save your WooCommerce Advanced options. Germanized does not take care of routing these endpoints. Please try to deactivate all plugins but Woo and Germanized and activate a default theme. Make sure that no caching intervenes.

    Cheers

    Thread Starter Janos Moga

    (@mogaj)

    Hi,

    I did all these, but still return shipment and view-shipments do not work. 🙁

    Plugin Author vendidero

    (@vendidero)

    Hm, I guess you’ll need to debug that – check woocommerce-germanized/packages/woocommerce-germanized-shipments/src/Package.php – that’s where the endpoints get injected: https://github.com/vendidero/woocommerce-germanized-shipments/blob/master/src/Package.php#L227

    Cheers

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘Someting Wrong With Shipping’ is closed to new replies.