Hi there,
please try refreshing your permalink-settings and see your Woo settings > Advanced > Endpoints.
Your shipper address is incomplete. Please validate your settings and try again
Please check your settings under Germanized > Shipments > Addresses (normal address + return address).
Cheers
Hi,
I refereshed the permalinks and checked the endpoints. I use those endpoint links to display the data on the frontend. Other endpoints are working porperly (profile, orders, addresses, etc.), but the problem is still extists.
I reviewed the settings under Germanized > Shipments > Addresses (both normal address and return address), it is good, but the error is still present.
What else can be the issue? I have turned off the DHL for WooCommerce (by DHL), WooCommerce Payments (by Automattic) and WooCommerce Shipping & Tax (by Woocommerce) plugins also. Nothing changed.
Hi,
are you using WPML or any other multi-language-plugin? The endpoints are registered via Woo core hooks – works just fine on my test install. If in doubt please try to deactivate all plugins but Woo and Germanized and activate a default theme (e.g. Storefront, TwentyX). Please share a screenshot of your Woo Advanced settings too.
What else can be the issue?
The error message is located here: https://github.com/vendidero/woocommerce-germanized-dhl/blob/master/src/Api/LabelSoap.php#L522 – the method checks your settings for completion so I guess there must be something wrong/missing here. Please do also share a screenshot of your shipping address page.
Cheers
-
This reply was modified 3 years, 4 months ago by
vendidero.
Hi,
Thank you for the quick response. I appreciate it.
I deactivated all plugins (except Elementor, Germanized and Woo), but the problem is still present.
I made screenshots of the pages you asked for:
https://ibb.co/vYk8bKz
https://ibb.co/Bs87Vxt
Thank you!
Hi there,
settings look good. Could you please provide a screenshot of your edit order page which includes the shipment created and a screenshot of the create-label screen? There seems to be something going wrong in your specific setup..
Cheers
Hi there,
hm, very strange. Did you try to delete the shipment and created a new shipment? Does that work? Are you using the latest Germanized version?
Cheers
Hi,
You mean deleting the shipment in the order or in general?
This is the latest version, also the lates version of the PRO.
Thank you!
Hi,
in general? What does that mean? I was talking about deleting the shipment on the order screen via the “Delete shipment” link.
Cheers
Now I deleted the shipment and then made a new one, but the problem is still exsisting.
General: Deleting shipment method or other global settings.
Thank you!
Hi there,
hm, sounds strange. Your shipper address (global shipment address settings) has been masked. Could you please make sure to include a house number (e.g. Musterstraße 12a) within the “Address 1” field?
Cheers
Hi,
So by putting everything to “Address 1”, I get another error message when creating a label: “Your DHL API credentials seem to be invalid. Please check your DHL settings.” But it seems that the address issue is solved. Thank you!
The only problem left at the moment is the My Account Page.
Hi there,
The only problem left at the moment is the My Account Page.
Please do also try to re-save your WooCommerce Advanced options. Germanized does not take care of routing these endpoints. Please try to deactivate all plugins but Woo and Germanized and activate a default theme. Make sure that no caching intervenes.
Cheers
Hi,
I did all these, but still return shipment and view-shipments do not work. 🙁
Hm, I guess you’ll need to debug that – check woocommerce-germanized/packages/woocommerce-germanized-shipments/src/Package.php – that’s where the endpoints get injected: https://github.com/vendidero/woocommerce-germanized-shipments/blob/master/src/Package.php#L227
Cheers
