Sometimes Extra Fee is not applied

  • Resolved Andrea Pallotta

    (@itnavad)


    3 years, 1 month ago

    Hi, I use this plugin on my ecommerce and i noticed that sometimes extra fee is not applied for no apparent reason.
    I use to charge €4,00 of extra fee an all orders with COD selected.
    How can I go deeper in order to find the bug? I cannot reproduce the error because it only occurred 36 times out of 11000 total (COD) orders in the last 2 years.
    In order to resolve this issue i can surely buy the PRO version if needed.
    Any help is appreciated
    Thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author FullStack-ing

    (@fullstackhouse)

    3 years, 1 month ago

    Hi!

    This happens when the customer tries to pay with another payment method and fails. Then he selects cod. It is a known WooCommerce issue.

    And yes, PRO version solves this.

    Thread Starter Andrea Pallotta

    (@itnavad)

    3 years, 1 month ago

    Thank you very much! I will surely go in the PRO version as soon as possible!
    Thank you again!

Viewing 2 replies - 1 through 2 (of 2 total)
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