Title: Sometimes doesn't show customer input
Last modified: August 31, 2016

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# Sometimes doesn't show customer input

 *  Resolved [basicwatermelon](https://wordpress.org/support/users/basicwatermelon/)
 * (@basicwatermelon)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/)
 * I’ve been using this for a little while now, and really enjoyed it, but every
   now and then, when a customer purchases something, what they put in the extra
   boxes doesn’t show up on the order statement. I think it’s something to do with
   the type of Paypal payment, but it still shouldn’t affect that. Any ideas on 
   how to stop that happening?
 * [https://wordpress.org/plugins/woo-extra-product-options/](https://wordpress.org/plugins/woo-extra-product-options/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [ThemeHigh](https://wordpress.org/support/users/themehigh/)
 * (@themehigh)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313231)
 * Hi,
 * We have fixed some issues including not submitting user data for the first attempt.
   Please check again by installing the latest version(1.1.3).
 * Kindly let us know in case any issues.
 * Thanks,
    Support – ThemeHigh
 *  Thread Starter [basicwatermelon](https://wordpress.org/support/users/basicwatermelon/)
 * (@basicwatermelon)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313386)
 * I’m still getting no data through sometimes.
 *  Thread Starter [basicwatermelon](https://wordpress.org/support/users/basicwatermelon/)
 * (@basicwatermelon)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313457)
 * I’ve emailed you
 *  Thread Starter [basicwatermelon](https://wordpress.org/support/users/basicwatermelon/)
 * (@basicwatermelon)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313474)
 * I figured out why it wasn’t working – It used to be that if you clicked the “
   Add to cart” button, it would stop and make you fill in the options, but doesn’t
   seem to do that anymore. I changed the button to go to the product instead of
   adding it to cart. Thanks for the support nevertheless
 *  Plugin Author [ThemeHigh](https://wordpress.org/support/users/themehigh/)
 * (@themehigh)
 * [10 years ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313479)
 * Glad to here that you manged to find the issue and a solution.
 * Thanks,
    Support – ThemeHigh
 *  Thread Starter [basicwatermelon](https://wordpress.org/support/users/basicwatermelon/)
 * (@basicwatermelon)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313534)
 * After a while of waiting, it seems that it is actually doing it again, which 
   sucks. I’ve double checked that it’s not the same problem, definitely isn’t. 
   If you need an admin account or anything to check, just say.
 *  Plugin Author [ThemeHigh](https://wordpress.org/support/users/themehigh/)
 * (@themehigh)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-7313556)
 * Please check the latest version, and let us know in case you still need any help.
   For some reasons we were not active on this thread for last few weeks, sorry 
   for the delayed response.
 * Thanks,
    Support – ThemeHigh
 *  [stickandpokekit](https://wordpress.org/support/users/stickandpokekit/)
 * (@stickandpokekit)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-8626356)
 * Hi,
    I am having the same issue. I have the latest free version, and just started
   using it. The selection (color of ink in my case) is not showing on any order
   information and not going to Paypal or shipstation. Please help! I dont want 
   to buy new update version in case this doesnt work. n

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Sometimes doesn't show customer input’ is closed to new replies.

 * ![](https://ps.w.org/woo-extra-product-options/assets/icon-256x256.gif?rev=3241643)
 * [Extra Product Options For WooCommerce | Custom Product Addons and Fields](https://wordpress.org/plugins/woo-extra-product-options/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-extra-product-options/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-extra-product-options/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-extra-product-options/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-extra-product-options/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-extra-product-options/reviews/)

 * 8 replies
 * 3 participants
 * Last reply from: [stickandpokekit](https://wordpress.org/support/users/stickandpokekit/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/sometimes-doesnt-show-customer-input/#post-8626356)
 * Status: resolved