Title: sometimes customers cannot pay
Last modified: August 30, 2016

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# sometimes customers cannot pay

 *  [luzzati](https://wordpress.org/support/users/luzzati/)
 * (@luzzati)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/sometimes-customers-cannot-pay/)
 * Hi
    This is a message that I got today: ============= Hi I am trying to order
   from your website but cannot pay as when I try to pay by paypal using my overseas
   card I get an error from paypal saying there is a problem with the merchant and
   it takes me back to your website. When I try to pay using my Israeli card I get
   another error. I attached the screenshot of this error. =========== The error
   text is here: [http://smallsigns.net/order%20error_.pdf&#8221](http://smallsigns.net/order%20error_.pdf&#8221);
   =========== BTW: when I test the checkout I do not see any problem. My site URL
   is: [http://smallsigns.net/en/](http://smallsigns.net/en/)
 * Can anyone help please?
    Thanks!
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [luzzati](https://wordpress.org/support/users/luzzati/)
 * (@luzzati)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/sometimes-customers-cannot-pay/#post-6733847)
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/sometimes-customers-cannot-pay/#post-6733893)
 * I have not received any reports of this type of problem from any other users,
   and it’s not something I’m able to reproduce myself, so there must be something
   unique about the configuration of your server that is causing this.
 * Typically, the first thing to do in order to troubleshoot is to disable any other
   plugins you might have running to see if the problem goes away. If so, then you
   can re-enable each plugin one-at-a-time until the problem comes back. Then we’ll
   know the culprit. At that point I can see if it’s a problem with that plugin,
   ours, or both.
 * Please look into that and let me know if it works with other plugins disabled.
 * If PayPal is providing a message that there is a problem with the merchant, though,
   you would need to contact them directly for details on what might be going on
   there.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘sometimes customers cannot pay’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

## Tags

 * [payment error](https://wordpress.org/support/topic-tag/payment-error/)

 * 2 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/sometimes-customers-cannot-pay/#post-6733893)
 * Status: not resolved