Support » Plugin: WooCommerce Stripe Payment Gateway » sometime continue button does not trigger stripe form on checkout page

  • Resolved terrybakshi


    when i go on the checkout page and click continue sometimes the Stripe form doesn’t load i have to refresh page numerous times before it works.

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  • Plugin Support D Smith a11n


    Automattic Happiness Engineer

    Hi Terry!

    Sorry to hear about this issue. What you’re describing is almost always a result of a scripting conflict. If you switch themes temporarily to Twenty Seventeen and disable all plugins except WooCommerce core and Stripe, does the problem stop?

    If it does, then you can re-enable your theme and see if that’s what’s causing the issue. If the theme’s not what’s interfering, you can begin gradually reeenabling other plugins, testing as you go, until you find the culprit.

    It can also be helpful to use your browser’s “Inspect” feature and look at the console to see if there are any errors traceable to specific pieces of code or plugins.

    Please let us know whether this resolves it for you!

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