Support » Plugin: UpdraftPlus WordPress Backup Plugin » Something wrong with latest version

  • Shupshe

    (@shupshe)


    Try to use backup and receive: Unexpected error: no method ” was found (your UpdraftPlus installation seems broken – try re-installing)

    Deleted and reinstalled via the plugins interface and manually. Same error.

    Also noticed rather snarky comments by author to others that have problems.

    I think I’ll keep my distance from this one.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi Shupshe,

    I’d certainly be interested to investigate this problem. The only way I can see that it could happen is if you’ve never pressed “Save Changes” to save your settings before attempting a backup.

    We certainly don’t intend to be ‘snarky’ to anyone (we’re not American, by the way, so have never heard that word in spoken speech); we have many 5-star reviews praising our support so it was surprising and distressing to receive this report. It’s hard to help when you get the lowest-possible review and criticism of your responses to support without receiving any opportunity to fix the problem first.

    David

    toneee

    (@toneee)

    I have experienced this error. It happens the very first time the plugin is installed. It disappears after the first time you complete a backup. Apparently if there has never been a backup, this error appears. It’s a minor cosmetic bug.

    One time, the Backup button wouldn’t respond no matter how many times I refreshed the page. I uninstalled and reinstalled and it worked fine. I’m use the newest version of Google Chrome on Windows 7.

    Great plugin! I will look for the paid version.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Thanks.

    We didn’t anticipate folk trying a backup before they’d saved the settings… that’s when the error occurs. It’s fixed in the latest available download, so it shouldn’t happen to anyone again.

    David

    Plugin Author David Anderson

    (@davidanderson)

    Hi Shupshe,

    We’d be thrilled if you were able to review a more recent release of UpdraftPlus, and see if it’s still worthy of a 1-star rating… or if you can give it more this time!

    Best wishes,
    David

Viewing 4 replies - 1 through 4 (of 4 total)
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