Title: Something wrong with Geolocation
Last modified: September 16, 2017

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# Something wrong with Geolocation

 *  Resolved [tcommerce](https://wordpress.org/support/users/tomscant/)
 * (@tomscant)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/something-wrong-with-geolocation/)
 * Hi there guys,
 * This plugin looks awesome, really. But unfortunately it’s giving me problems 
   in the online store. I’m using the free version of the plugin because I still
   don’t know if it works or not.
 * The issue is that I’ve set up that people from countries belonging to the European
   Union (I’ve created a new Price Zone from the plugin config with all the different
   countries) should see in the online store 140€ in each product, but I think geolocation
   is not working properly.
 * I have also set up the fixed price for the EU area that I’ve created in each 
   product variation. Then I used Hola free VPN and ZenMate extension to check the
   price switching but it doesn’t work.
 * Furthermore, I asked a friend of mine that’s living abroad to check the website
   and it doesn’t work neither.
 * Don’t know if is something wrong with the plugin, wordpress or woocommerce…!
 * Could you please help me out?
 * Thanks a lot guys,
 * Regards, Tomás.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsomething-wrong-with-geolocation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Oscar Gare](https://wordpress.org/support/users/oscargare/)
 * (@oscargare)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/something-wrong-with-geolocation/#post-9508787)
 * Hola Tomás, comprueba esto:
    - You have set Default customer location option to Geolocate
    - If you are using a cache system (plugin or cache via hosting) you must set
      
      Default customer location option to Geolocate (with cache support)
    - If you are running the test logged-in then WooCommerce gets country from user
      country (or shop base country).
    - Make sure that you are running test on new private window in your browser.
      WooCommerce saves customer country, and others data, in a session (cookie).
    - The Maxmin GeoIP database have been download. You can check it at WooCommerce
      system report.
    - For testing as VPN software, currently I’m using TunnelBear.
 * Saludos.!
 * Regards,
 *  Thread Starter [tcommerce](https://wordpress.org/support/users/tomscant/)
 * (@tomscant)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/something-wrong-with-geolocation/#post-9512903)
 * Buenas tardes Óscar!
 * Gracias por la respuesta pero ya lo resolví!
 * El problema era la base de datos de geolocalización de Woocommcerce.
 * Vuestro plugin funciona correctamente.
 * gracias y saludos!👍🏼
 *  Plugin Author [Oscar Gare](https://wordpress.org/support/users/oscargare/)
 * (@oscargare)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/something-wrong-with-geolocation/#post-9516074)
 * Me alegro de que esté funcionando!
    Saludos.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Something wrong with Geolocation’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-product-price-based-on-countries/assets/icon-
   256x256.png?rev=1976858)
 * [Price Based on Country for WooCommerce](https://wordpress.org/plugins/woocommerce-product-price-based-on-countries/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-product-price-based-on-countries/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/reviews/)

## Tags

 * [PRICES](https://wordpress.org/support/topic-tag/prices/)

 * 3 replies
 * 2 participants
 * Last reply from: [Oscar Gare](https://wordpress.org/support/users/oscargare/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/something-wrong-with-geolocation/#post-9516074)
 * Status: resolved