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Resolved mooiophetweb
(@mooiophetweb)

2 months ago

Hello I can’t connect WooCommerce to Facebook Shop.

I get: Something went wrong when connecting to Facebook!
Please try again.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Shaun Kuschel a11n
(@shaunkuschel)

Automattic Happiness Engineer

2 months ago

Hey @mooiophetweb,

That error can be caused by a few different things but the most common reason tends to be currencies.

If your WooCommerce default currency is not on this list of Facebook’s supported currencies, you might want to try temporarily changing the shop currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward.

alexbpc
(@alexbpc)

1 month, 3 weeks ago

I have the same problem and my store is in euro.

Plugin Support Joey – a11n
(@jricketts4)

1 month, 3 weeks ago

Hi @alexbpc – can you create your own post so that we can take a look separately?

Plugin Support Shaun Kuschel a11n
(@shaunkuschel)

Automattic Happiness Engineer

1 month, 2 weeks ago

I’m going to close out this thread since we haven’t heard anything in a while, but feel free to create a new thread if the issue persists. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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In: Plugins
4 replies
4 participants
Last reply from: Shaun Kuschel a11n
Last activity: 1 month, 2 weeks ago
Status: resolved

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