Title: Something went wrong when connecting…. Last modified: November 1, 2020 --- # Something went wrong when connecting…. * Resolved [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/) * I have got the following error when I tried to connect my website to fakebook page. Any help please? “Something went wrong when connecting to Facebook! Please try again.” * ?? It’s a loop I tryed it for a few times * Regards Uschi Viewing 12 replies - 1 through 12 (of 12 total) * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13624335) * Hi [@urka](https://wordpress.org/support/users/urka/), * Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this error, but I’ll be happy to help. * We have a snippet that will give us some additional error information, which may give us a better indication as to what might be happening here. Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, [here is some information](http://skyverge.com/blog/add-custom-code-to-wordpress/) as to how to do it. Personally, I like the free Code Snippets plugin method. * You can view the snippet here: * add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘[https://wc-connect-test.skyverge.com/auth/facebook/’](https://wc-connect-test.skyverge.com/auth/facebook/’);;}); * Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send a screenshot or text of any additional error messages that show? * Thanks, * Jennifer * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13629256) * Please try again – Could not create On Behalf Of relationship – `POST https:// graph.facebook.com/v7.0/***************/managed_businesses?existing_client_business_id =2175755962442336&access_token=EAAGvQJc4NAQBABpXLLrQvZATZAvhzp5zb8ZBsTNHN4AVlv4SklmQN2VRWVf7KgAuMRCqyxe5ZAdFq39kpcmZBxZA0wzdSAmMP3dJPijfNsuBDIz8QDZCK1KHEInQZCK19wTskUmcNoJebkArZCK0EfAkgk8xCwP70BCuZBnM9Tos6yyQZDZD` resulted in a `403 Forbidden` response: {“error”:{“message”:”(#200) Requires business_management permission to manage the object”,”type”:”OAuthException”,” code”:200,”fbtrace_id”:”AnBHdwhC_NVukKlSWikgirh”}} - This reply was modified 5 years, 7 months ago by [urka](https://wordpress.org/support/users/urka/). * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13646656) * Hi [@urka](https://wordpress.org/support/users/urka/), * Thanks so much for sending that error message! Facebook recently updated their settings to toggle “Manage your business” permission to “Off” by default. This needs to be set to “On”. Can you please go to your Facebook settings and select Business Integrations > WooCommerce Extension V2 and toggle the Manage your business setting to the “On” position? * [https://cloud.skyver.ge/o0umOywP](https://cloud.skyver.ge/o0umOywP) * Once this is toggled to “On”, can you please try to connect again and let me know if this resolves the issue for you? * Thanks, * Jennifer * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13670947) * Hi [@urka](https://wordpress.org/support/users/urka/), * It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/) for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0) if you have further questions. We’ll be happy to help further from there! 🙂 * Thanks, * Jennifer * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13678890) * NO – it is not solved! I have answered to the email and sent you an image of the setting. It is not possible to toggle this option off it is marked as required. manage product catalogue manage business extension is fixed as required! * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13684521) * Hi [@urka](https://wordpress.org/support/users/urka/), * It looks like your follow-up reply may not have come through – sorry about that! Unfortunately I did not get the image that you tried to send. I would recommend uploading it using a [free service like Cloudup](https://cloudup.com/dashboard), which will create a link that you can post here. * To clarify though, the “Manage your business” permission option needs to be set to _“On”_. Could you please send me a screenshot showing what you see on this page? * Thanks, * Jennifer * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13684652) * Hello Jennifer, here you have the screenshot [https://snipboard.io/VgIuWb.jpg](https://snipboard.io/VgIuWb.jpg) * Point 1,4 and 5 I can not change. The buttons are fixed on required. * Regards Uschi * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13689488) * Hi [@urka](https://wordpress.org/support/users/urka/), * Thanks for sending that screenshot. That is interesting – if this permission is set to “required”, then this should mean that it is enabled. I am going to run this by our team to get some additional insight on what might be going on. * In the meantime, could you please confirm that you are running the current version of the plugin (2.2.0), and if not, could you go ahead and try updating to that version? * Thanks, * Jennifer - This reply was modified 5 years, 6 months ago by [jenskyverge](https://wordpress.org/support/users/jenskyverge/). * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13691264) * Hello, I got the tip from other client to allow all permissions. If I do this, I can connect my woocommerce with the facebook account. But I don’t want to organize my Facebook Company account with the Plugin in Woocommerce because for this another people is responsible. This is problem 1 * Problem 2 I see some articles in my facebook catalog manager without image but in my shop I have the image. If I click in edit this Product I see a path for the image. * Problem 3 Can I select Categories in my woocommerce for connecting with the facebook. I do not want to show there all our product brands. * Thank you for your help * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13691393) * I have another problem too * In the connection I choose the The Business Account of Jay Parts. But the Kataltog is now on Jay personal * If I open the catalog on Business I get the option to Import from “Products for Jay Parts (xxx) feed) Question: If I do this I think I will have all products on my right page BUT what is about with new products or changes in my woocommerce shop? * Thank you for your help! Screen Catalog Manager Products for Jay Parts [https://i.imgur.com/jUJu5sn.jpg](https://i.imgur.com/jUJu5sn.jpg) Screen Catalog Manger open from Woocommerce plugin [https://i.imgur.com/WYHkKjs.jpg](https://i.imgur.com/WYHkKjs.jpg) * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13691687) * UPDATE * To be sure that there was no mistake in setting of the connection I deletet it and made it new. This solve the problem of the 2 cataloues but * These are the finally NEW problems: - **My cataloge now have 215 parts but my woocommerce shop have 530 ** Status of my woocommerce products are “Sync and show” In my woocommerce product page I have a FAcebook ID, if I klick on this I see how the product should look in Facebook but the product is not in my Facebook cataloge listed, I hope I can solve it when I choose each part in my woocommerce shop and activate the bulk opiton “Include to Facebook sync” again…first parts works - **Categories from Woocommerce ar not in Facebook** in the facebook cataloge I have one categoy “3051” I do not know where this category come because I don’t have this in my woocommerce shop. All my Woocommerce shop categories are not in Facebook cataloge categories. For Information I have more than one level in my woocommerce categories. - **Brand**please which field of woocommerce fill the brand field for the facebook articles? All my parts are with brand jay parts but this is not true. - **Title and description in more languages**we use WPML and our shop is in German and English. Because of the technical products the automatic translation from facebook is not well. Is there any way that we can connect the english Titel and description too? I found only to update it on Facebook with csv file but this must do on any changes again * Thank you so lot for your help. If you need any screens please let me know * [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * (@jenskyverge) * [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13705297) * Hi [@urka](https://wordpress.org/support/users/urka/), * **My cataloge now have 215 parts but my woocommerce shop have 530 ** To confirm, when you tried running the bulk update to include the missing products in the Facebook sync, were you seeing them showing up in Facebook after doing this? * **Categories from Woocommerce ar not in Facebook** Currently, the plugin does not sync WooCommerce categories to your Facebook shop. Instead, the categories from WooCommerce are listed as the product_type in Facebook. Are you able to delete this category directly from the Facebook shop? * **Brand** Our plugin defaults to reading the “product_brand” taxonomy used by plugins like WooCommerce Brands. Could you please confirm how you are adding the brand to your products? * **Title and description in more languages** I do not believe that there is a method for syncing products in multiple languages, though I can certainly look into this a bit for you. I’ll let you know what I find out on this one. * Thanks, * Jennifer Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Something went wrong when connecting….’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 12 replies * 2 participants * Last reply from: [jenskyverge](https://wordpress.org/support/users/jenskyverge/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/something-went-wrong-when-connecting-2/#post-13705297) * Status: resolved